Call Handlers
Description✓We are Recruiting for Emergency Call Handlers to work in a Call Centre based in Norwich.
✓You will be answering operational calls that come into the EOC
✓Utilise the chosen clinical
✓triage software system in order to prioritise calls as soon as possible
✓Enter information into the Computer Aided Dispatch [CAD] system accurately and promptly
✓Provide pre-arrival advice to callers where appropriate.
✓Expectations of Staff -
✓This is a challenging, emotional role with lots to learn
✓High pressured environment that is ever changing
✓Effective written & verbal communication skills
✓Customer service experience with effective listening skills
✓4 GCSEs, key board skills & computer literate
✓Multi-tasking and remaining calm under pressure
✓Flexible, empathetic and compassionate.
✓Shift Pattern - 24/7 365 role with a mixture of days, lates & nights in a rota, full training is provided with 1 week, classroom training Monday - Friday followed by mentoring shifts
✓If this role is suitable and of interest please apply with an up to date CV Show more →
✓You will be answering operational calls that come into the EOC
✓Utilise the chosen clinical
✓triage software system in order to prioritise calls as soon as possible
✓Enter information into the Computer Aided Dispatch [CAD] system accurately and promptly
✓Provide pre-arrival advice to callers where appropriate.
✓Expectations of Staff -
✓This is a challenging, emotional role with lots to learn
✓High pressured environment that is ever changing
✓Effective written & verbal communication skills
✓Customer service experience with effective listening skills
✓4 GCSEs, key board skills & computer literate
✓Multi-tasking and remaining calm under pressure
✓Flexible, empathetic and compassionate.
✓Shift Pattern - 24/7 365 role with a mixture of days, lates & nights in a rota, full training is provided with 1 week, classroom training Monday - Friday followed by mentoring shifts
✓If this role is suitable and of interest please apply with an up to date CV Show more →