Call Handlers

DescriptionWe are Recruiting for Emergency Call Handlers to work in a Call Centre based in Norwich.
You will be answering operational calls that come into the EOC
Utilise the chosen clinical
triage software system in order to prioritise calls as soon as possible
Enter information into the Computer Aided Dispatch [CAD] system accurately and promptly
Provide pre-arrival advice to callers where appropriate.
Expectations of Staff -
This is a challenging, emotional role with lots to learn
High pressured environment that is ever changing
Effective written & verbal communication skills
Customer service experience with effective listening skills
4 GCSEs, key board skills & computer literate
Multi-tasking and remaining calm under pressure
Flexible, empathetic and compassionate.
Shift Pattern - 24/7 365 role with a mixture of days, lates & nights in a rota, full training is provided with 1 week, classroom training Monday - Friday followed by mentoring shifts
If this role is suitable and of interest please apply with an up to date CV
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Norwich, Norfolk
Salary Min10.4Salary Max10.4Contract TypeTemporarySalary TypeHourAdded1m 17dID961926