Client Relationship Executive
Description✓Client Relationship Executive - UK Remote - £23,000 - £26,000
✓About the Team
✓The Customer Service team is the first point of contact for multiple Estate Agencies across the UK using our innovative lettings application
✓This is a unique opportunity to join a fantastic team in a down to earth, and fast-paced organisation dealing with a variety of clients to resolve their application queries.
✓* The Client Relationship Executive will work as part of the Customer Service Team delivering high-quality service to users of the lettings system.
✓* The role of the Executive is to understand issues that our customers are having in using the system and ensuring that the way to use the system is explained, bugs identified and workarounds given, so that our customers can accomplish their business tasks.
✓* You will have excellent customer service and Interpersonal skills coupled with strong problem-solving abilities.
✓* Within this fast-paced environment, you will receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service.
✓MAIN DUTIES AND RESPONSIBILITIES
✓* The first point of contact for all 1st line service support for all client issues.
✓* Provide 2nd line diagnosis of incidents and service requests and implement solutions.
✓* Prompt escalation of incidents to 3rd line support.
✓* Identify trends for ways to prevent future issues, recommending improvements to the system to decrease service calls.
✓* Manage customer calls from first contact point to resolution.
✓* Resolve direct and escalated calls in an efficient manner, ensuring that call logs and customers are kept up to date.
✓* Take responsibility for the timely resolution of calls, whether resolving the issue directly or escalating to another team.
✓* Identifying proactive measures to improve service.
✓ESSENTIAL
✓* High empathy skills.
✓* Experience in the lettings industry
✓* Good telephone manner.
✓* Inquisitive and probing.
✓* Great attention to detail.
✓* Clear, and logical thinking.
✓* Good problem-solving skills.
✓* Ability to effectively prioritise and execute tasks.
✓* Highly self-motivated.
✓* Strong Multi-tasking skills
✓* Ability to work well under pressure
✓DESIRABLE
✓* Experience of working in an ITIL service delivery environment.
✓* Software support/property industry
✓Please note the working hours for this role are Monday - Friday 9:30am - 6pm, and 1 in 4 Saturday 10am – 2pm [subject to change].
✓Salary - £23,000 - £26,000
✓Location
✓Home working with occasional visits to our offices in Surrey, Kent or London Show more →
✓About the Team
✓The Customer Service team is the first point of contact for multiple Estate Agencies across the UK using our innovative lettings application
✓This is a unique opportunity to join a fantastic team in a down to earth, and fast-paced organisation dealing with a variety of clients to resolve their application queries.
✓* The Client Relationship Executive will work as part of the Customer Service Team delivering high-quality service to users of the lettings system.
✓* The role of the Executive is to understand issues that our customers are having in using the system and ensuring that the way to use the system is explained, bugs identified and workarounds given, so that our customers can accomplish their business tasks.
✓* You will have excellent customer service and Interpersonal skills coupled with strong problem-solving abilities.
✓* Within this fast-paced environment, you will receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service.
✓MAIN DUTIES AND RESPONSIBILITIES
✓* The first point of contact for all 1st line service support for all client issues.
✓* Provide 2nd line diagnosis of incidents and service requests and implement solutions.
✓* Prompt escalation of incidents to 3rd line support.
✓* Identify trends for ways to prevent future issues, recommending improvements to the system to decrease service calls.
✓* Manage customer calls from first contact point to resolution.
✓* Resolve direct and escalated calls in an efficient manner, ensuring that call logs and customers are kept up to date.
✓* Take responsibility for the timely resolution of calls, whether resolving the issue directly or escalating to another team.
✓* Identifying proactive measures to improve service.
✓ESSENTIAL
✓* High empathy skills.
✓* Experience in the lettings industry
✓* Good telephone manner.
✓* Inquisitive and probing.
✓* Great attention to detail.
✓* Clear, and logical thinking.
✓* Good problem-solving skills.
✓* Ability to effectively prioritise and execute tasks.
✓* Highly self-motivated.
✓* Strong Multi-tasking skills
✓* Ability to work well under pressure
✓DESIRABLE
✓* Experience of working in an ITIL service delivery environment.
✓* Software support/property industry
✓Please note the working hours for this role are Monday - Friday 9:30am - 6pm, and 1 in 4 Saturday 10am – 2pm [subject to change].
✓Salary - £23,000 - £26,000
✓Location
✓Home working with occasional visits to our offices in Surrey, Kent or London Show more →