Client Services & Centre Manager
Description✓Reporting to the Operations Manager of a UK wide business, this busy, varied role will manage a business centre, ensuring customer service excellence is always provided and creating a dynamic working environment that attracts new business and retains existing clients
✓Commission will be paid on all new sales and renewals.
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✓We are looking for an outgoing, resourceful individual, possibly from a management role in retail, hospitality or similar, where constant demands and conflicting priorities are part of every day
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✓Responsibilities will include:
✓Looking after existing clients by establishing and maintaining strong relationships and ensuring the delivery of high standards of customer service
✓Taking responsibility for driving the sales, conducting tours for prospective clients, and promoting the centre and the company locally through business networking and generating business referrals.
✓Increasing revenue opportunities through strong product sales and renewal negotiations
✓Driving and maximizing service revenue through up selling services to clients
✓Managing the monthly billing and client invoicing process, and work alongside the Finance Team to recover outstanding monies from clients in a timely manner
✓Monitoring, recording, analysing, and reporting on activities relating to occupancy, debt, and renewals with effective use of the CRM
✓Line managing and developing the Customer Service Assistants
✓Ensuring the centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPR
✓Ensuring compliance with company standards on visual inspections, renewal performance, service revenue performance, debt management and business administration
✓Managing the suppliers and tender/renew contracts where necessary
✓Key attributes of the Client Services Manager:
✓Some previous sales experience, with a genuine passion for customer service
✓Excellent communication skills, both written and verbal
✓A focus on customer led thinking and the ability to create a dynamic working environment
✓A very strong negotiator, with a proven track record of success
✓A strong leader with experience in coaching and mentoring
✓Confidence to interact with a range of clients and colleagues up to board level
✓A creative approach to problem solving, and a proactive approach to the working environment with flexibility to adapt to changing demands
✓A professional attitude and appearance
✓Competent in the use of MS Office with experience of CRM and billing software packages Show more →
✓Commission will be paid on all new sales and renewals.
✓
✓We are looking for an outgoing, resourceful individual, possibly from a management role in retail, hospitality or similar, where constant demands and conflicting priorities are part of every day
✓
✓Responsibilities will include:
✓Looking after existing clients by establishing and maintaining strong relationships and ensuring the delivery of high standards of customer service
✓Taking responsibility for driving the sales, conducting tours for prospective clients, and promoting the centre and the company locally through business networking and generating business referrals.
✓Increasing revenue opportunities through strong product sales and renewal negotiations
✓Driving and maximizing service revenue through up selling services to clients
✓Managing the monthly billing and client invoicing process, and work alongside the Finance Team to recover outstanding monies from clients in a timely manner
✓Monitoring, recording, analysing, and reporting on activities relating to occupancy, debt, and renewals with effective use of the CRM
✓Line managing and developing the Customer Service Assistants
✓Ensuring the centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPR
✓Ensuring compliance with company standards on visual inspections, renewal performance, service revenue performance, debt management and business administration
✓Managing the suppliers and tender/renew contracts where necessary
✓Key attributes of the Client Services Manager:
✓Some previous sales experience, with a genuine passion for customer service
✓Excellent communication skills, both written and verbal
✓A focus on customer led thinking and the ability to create a dynamic working environment
✓A very strong negotiator, with a proven track record of success
✓A strong leader with experience in coaching and mentoring
✓Confidence to interact with a range of clients and colleagues up to board level
✓A creative approach to problem solving, and a proactive approach to the working environment with flexibility to adapt to changing demands
✓A professional attitude and appearance
✓Competent in the use of MS Office with experience of CRM and billing software packages Show more →
Features
- ✓Plus £3-5K commission