Contact Centre Agent

DescriptionContact Centre Agent
Stoke-on-Trent, ST4
Key role and responsibilities for Contact Centre Agent:
Dealing with inbound and outbound calls
Handling customer queries
Using negotiation skills to come to fair solution
Advise and explain customer options to resolve circumstances
Noting each call to record progress taken with customer
Minimum requirements for Contact Centre Agent:
Ability to actively listen and effectively respond to any queries
Positive and friendly attitude
Desire to help others
Willingness to work independently or as a part of the team
Have GCSE Maths and English grades A-C or equivalent
Working hours:
First shift pattern
Monday - Friday 08:00 - 17:30
Saturdays 08:30 - 13:00
one day off during the week
Second shift pattern
Monday - Friday 09:30 - 19:00
Saturdays 08:30 - 13:00
One day off during the week
Third shift pattern [ two week rotation ]
Monday - Friday 08:00 - 16:30 / 10:30- 19:00
1 in 4 Saturdays 08:30 - 12:30
Salary: £20,500 - £21,000 per annum + up to £250 bonus per month
In return for Contact Centre Agent:
Bonus scheme [ Up to £250 per month]
Up to 33 days holiday [including bank holidays] and defined contribution pension
Employee awards, incentives, and events
Employee Assistant Programme
Long service awards
Free on-site parking
Charity events & support Stoke-on-Trent foodbank
Casual dress code
Discounted First Bus Travel
This job is commutable from the following areas: Stoke, Hanley, Fenton, Longton, Burslem, Tunstall and surrounding areas.
If you believe that your skills and experience match what we are looking for please submit a cv by clicking "Apply Now" to this advert and we will be in touch immediately
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£21,000
Stoke-on-Trent
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Salary Min20500Salary Max21000Contract TypePermanentSalary TypeAnnumAdded1m 13dID1003975