Description✓TSR are currently recruiting for an established Customer Care Coordinator to join our client, hugely successful, 5* National Housing Developer.
✓Your responsibilities will be to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships
✓Your main duties will include:
✓• To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries
✓To be professional, courteous and punctual in all dealings with customers and our external partners.
✓• Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
✓• Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times.
✓• Ensure all materials and Labour that is required is available prior to works starting.
✓• Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied.
✓• Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
✓• Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.
✓• Produce all relevant documentation relating to customer care accurately and in a timely manner.
✓• Responsible for updating COINS system in a timely and efficient manner to ensure accuracy of customer database.
✓• Responsible for collating / maintaining the 28 day customer care questionnaire.
✓• Maintain an efficient, effective filing system.
✓• Monitor and report to the Customer Care Manager the performance of the sub-contractors.
✓• Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified.
✓• Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues.
✓The ideal candidate will have: • Interpersonal skills and a professional attitude to work • Excellent verbal and written communication skills • Experience of planning, organising and prioritising individual workload • Confident with ability to communicate and influence at all levels • Self-motivated • Resilient • Enthusiastic • Understand the importance of building relationships and collaborative working
✓If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV
✓Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted
✓If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
✓TSR are an Equal Opportunities employer
✓All applications will be dealt with in the strictest confidence Show more →