Customer Service Advisor - Temp to Perm - Immediate start

DescriptionROLE: Customer Service Advisor - Temp to Perm - Immediate Start!
LOCATION: Hounslow, with free onsite parking
HOURLY RATE: £14ph + holiday accrual + Office Angels benefits
HOURS: Monday to Friday, 8am - 5pm, 40 hours
DURATION: On-going, with the potential to go permanent
We are currently working with a maintenance business in Hounslow, which is looking for someone new to join their team
You will be customer focused ensuring all enquires are dealt with positively and within business deadlines
You will collaborate with all teams across the business and this would suit someone who gains satisfaction from helping people and problem-solving
If you want to work for a company that makes a difference to their local community then this is the job for you!
Responsibilities
* You will provide first-class customer service and be a true ambassador for the company
* Being the first point of contact for local government/councilors and the general public
* Supporting with any queries and complaints via emails, calls, and in person
* Logging all requests and updating details for each case as it is investigated
* Writing correspondence back for new and existing enquiries, ensuring that it is accurate and appropriate to who you are talking to
* Writing engaging content for internal newsletters and any other marketing as requested
* Review comments on Twitter and the business website
Ensuring each customer is heard and any comments and complaints are dealt with in a positive manner
* Escalating any complaints or potential issues to the relevant teams
* Proofreading contact to go onto the website
* Building relationships with internal teams and external contacts
* Running/supporting with projects, working with teams collaboratively to deadlines
* Being an ambassador for the company
About you:
* Experience providing excellent customer service
* Excellent communications skills verbal and written
* A confident user of MS Office and CRM systems
* High attention to detail
* Ideally have experience writing contact for social media platforms, but this is not essential
This is a temp to perm position starting immediately
Please apply today
Please call/email Sam Warnes - [phone number removed] - [url removed]
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£14
Hounslow, London
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Salary Min10Salary Max14Contract TypeTemporarySalary TypeHourAdded11m 1dID3203837