Customer Service Advisor
Description✓Market 36 Recruitment are currently recruiting for a Customer Care Assistant for our client based on the outskirts of Braintree [Finchingfield] on a permanent basis.
✓The ideal candidate will have good communication skills, must be confident, have strong attention to detail, be computer literate and have excellent organisational skills.
✓Roles & Responsibilities:
✓* Effectively manage daily administrative tasks
✓* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
✓* Responding promptly to customer inquiries.
✓* Communicating with customers through various channels.
✓* Acknowledging and resolving customer complaints.
✓* Processing orders, managing returns and delivery issues
✓* Keeping records of customer interactions, transactions, comments, and complaints.
✓* Communicating and coordinating with colleagues, as necessary.
✓* Providing feedback on the efficiency of the customer service process.
✓* Answer any questions the customer may have about available products and services.
✓* Establish new customer accounts, recording account information on Linnworks and Salesforce
✓* Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
✓* Select appropriate responses to customer issues and work quickly to resolve them.
✓* Refer advanced cases to management for resolution, providing background information, as necessary.
✓* Anticipate customer needs, following up with previous customers to offer reorders or additional services.
✓Ideally the candidate will have the following experience:
✓* Confident with excellent written and verbal communication skills.
✓* Excellent work ethic, self-motivator and driven.
✓* Attentive and effective listener
✓* Ability to demonstrate patience and understanding.
✓* Ability to thrive in demanding environment, multitasking while keeping focus on the customer.
✓* Good planning and organisational skills
✓* Ability to stay calm when customers are stressed or upset.
✓* Comfortable using computers.
✓* Experience working with customers.
✓* Effective communication skills.
✓* Solid computer skills, including MS Office.
✓* Ability to stay calm when customers are stressed or upset.
✓* Experience working with customer support.
✓* Familiarity with all the goods and services offered by the company.
✓* Own transport is essential due to company location
✓Working hours are Monday – Friday, 40 hours per week.
✓In return our client offers a salary of £26,000 per annum.
✓Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and Property/Estate Agency as well as many more
✓We take pride on building strong working relationships with local employers and candidates Show more →
✓The ideal candidate will have good communication skills, must be confident, have strong attention to detail, be computer literate and have excellent organisational skills.
✓Roles & Responsibilities:
✓* Effectively manage daily administrative tasks
✓* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
✓* Responding promptly to customer inquiries.
✓* Communicating with customers through various channels.
✓* Acknowledging and resolving customer complaints.
✓* Processing orders, managing returns and delivery issues
✓* Keeping records of customer interactions, transactions, comments, and complaints.
✓* Communicating and coordinating with colleagues, as necessary.
✓* Providing feedback on the efficiency of the customer service process.
✓* Answer any questions the customer may have about available products and services.
✓* Establish new customer accounts, recording account information on Linnworks and Salesforce
✓* Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
✓* Select appropriate responses to customer issues and work quickly to resolve them.
✓* Refer advanced cases to management for resolution, providing background information, as necessary.
✓* Anticipate customer needs, following up with previous customers to offer reorders or additional services.
✓Ideally the candidate will have the following experience:
✓* Confident with excellent written and verbal communication skills.
✓* Excellent work ethic, self-motivator and driven.
✓* Attentive and effective listener
✓* Ability to demonstrate patience and understanding.
✓* Ability to thrive in demanding environment, multitasking while keeping focus on the customer.
✓* Good planning and organisational skills
✓* Ability to stay calm when customers are stressed or upset.
✓* Comfortable using computers.
✓* Experience working with customers.
✓* Effective communication skills.
✓* Solid computer skills, including MS Office.
✓* Ability to stay calm when customers are stressed or upset.
✓* Experience working with customer support.
✓* Familiarity with all the goods and services offered by the company.
✓* Own transport is essential due to company location
✓Working hours are Monday – Friday, 40 hours per week.
✓In return our client offers a salary of £26,000 per annum.
✓Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and Property/Estate Agency as well as many more
✓We take pride on building strong working relationships with local employers and candidates Show more →