Customer Service Advisor
Description✓This Customer Service Advisor opportunity is working on a major project for a large UK Financial Services company
✓The office is based in Cardiff; however, the role offers home working for the right person
✓This is an initial 6 month contract opportunity that is likely to extend. Equipment and paid training will be provided for this role.
✓This is a great opportunity to join the financial services sector, and further your experience in customer support with the possibility of further progression
✓As a Customer Service Advisor, you will:
✓Manage inbound calls from clients to discuss any question or queries they may have relating to their account.
✓Spot potential complex queries / complaints and handing off to other members of the team.
✓Provide a clear and efficient response within company guidelines and always putting the customer first.
✓Cheek emails and a live web chat
✓However, the majority of the time will be phone-based interactions.
✓Handle up to 20 - 25 calls a day.
✓To be a successful Financial Customer Service Advisor you will have the following skills and experience:
✓Excellent communication skills, to include fluent English both written and verbal.
✓Excellent interpersonal skills and empathy to really connect with each client and make a positive experience on each interaction.
✓Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
✓Flexible and dedicated with the desire to succeed.
✓This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some customer service experience.
✓You will be required to work 40 hrs per week Monday to Friday 9 – 6, with alternate Saturday working 9am – 1pm
✓In return you will receive a pay rate of £114 per day via umbrella company.
✓If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers
✓If this sounds like the Customer Service Advisor role for you, click apply now online and submit an updated copy of your CV today!
✓To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
✓Candidate Source Ltd is an advertising agency
✓Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application
✓This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job
✓Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to Show more →
✓The office is based in Cardiff; however, the role offers home working for the right person
✓This is an initial 6 month contract opportunity that is likely to extend. Equipment and paid training will be provided for this role.
✓This is a great opportunity to join the financial services sector, and further your experience in customer support with the possibility of further progression
✓As a Customer Service Advisor, you will:
✓Manage inbound calls from clients to discuss any question or queries they may have relating to their account.
✓Spot potential complex queries / complaints and handing off to other members of the team.
✓Provide a clear and efficient response within company guidelines and always putting the customer first.
✓Cheek emails and a live web chat
✓However, the majority of the time will be phone-based interactions.
✓Handle up to 20 - 25 calls a day.
✓To be a successful Financial Customer Service Advisor you will have the following skills and experience:
✓Excellent communication skills, to include fluent English both written and verbal.
✓Excellent interpersonal skills and empathy to really connect with each client and make a positive experience on each interaction.
✓Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
✓Flexible and dedicated with the desire to succeed.
✓This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some customer service experience.
✓You will be required to work 40 hrs per week Monday to Friday 9 – 6, with alternate Saturday working 9am – 1pm
✓In return you will receive a pay rate of £114 per day via umbrella company.
✓If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers
✓If this sounds like the Customer Service Advisor role for you, click apply now online and submit an updated copy of your CV today!
✓To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
✓Candidate Source Ltd is an advertising agency
✓Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application
✓This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job
✓Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to Show more →