Customer Service Advisor
Description✓We are looking for enthusiastic individuals with a passion for customer service to join a dynamic team on a major project for a large UK Pensions Services company, assisting with inbound calls and emails from existing customers and preforming administrative activities
✓For the role of Customer Service Advisor the ideal candidate will have experience of working within the life and pensions sector as exposure to these products will be advantageous to settling quickly into the role.
✓The rate on offer is in the range of £125 - £150 dependant on experience and is via umbrella company
✓Candidates will be required to work 37.5 hrs per week Monday to Friday 8:30am – 5pm full time in the office in Bristol.
✓The friendly office is central Bristol a short walk from Temple Meads train station
✓There is no parking on site.
✓Full training would be provided to help you settle into the systems and the role
✓As a Customer Service Advisor you will:
✓Manage inbound calls from customers to discuss any question or queries they may have relating to their account.
✓Spotting potential complex queries / complaints and escalating where required.
✓Provide a clear and efficient response within company guidelines and always putting the customer first.
✓Cheeking emails
✓However, the majority of the time will be phone-based interactions.
✓Updating the client database with all key information required from the call.
✓Working to client and regulatory policies and procedures at all times.
✓Handling up to 25 - 30 calls a day.
✓
✓To be a successful Customer Service Advisor you will have the following skills and experience:
✓Excellent call centre customer service experience in a financial service sector.
✓Knowledge of pensions beneficial but not essential.
✓Ability to pick up systems quickly.
✓Excellent communication skills, to include fluent English both written and verbal.
✓Excellent interpersonal skills and empathy to really connect with each customer and make a positive experience on each interaction.
✓Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
✓Flexible and dedicated with the desire to succeed.
✓If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers due to the nature of the role
✓To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
✓If this sounds like the Customer Service Advisor role for you, click apply now
✓Candidate Source Ltd is an advertising agency
✓Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application
✓This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job
✓Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to Show more →
✓For the role of Customer Service Advisor the ideal candidate will have experience of working within the life and pensions sector as exposure to these products will be advantageous to settling quickly into the role.
✓The rate on offer is in the range of £125 - £150 dependant on experience and is via umbrella company
✓Candidates will be required to work 37.5 hrs per week Monday to Friday 8:30am – 5pm full time in the office in Bristol.
✓The friendly office is central Bristol a short walk from Temple Meads train station
✓There is no parking on site.
✓Full training would be provided to help you settle into the systems and the role
✓As a Customer Service Advisor you will:
✓Manage inbound calls from customers to discuss any question or queries they may have relating to their account.
✓Spotting potential complex queries / complaints and escalating where required.
✓Provide a clear and efficient response within company guidelines and always putting the customer first.
✓Cheeking emails
✓However, the majority of the time will be phone-based interactions.
✓Updating the client database with all key information required from the call.
✓Working to client and regulatory policies and procedures at all times.
✓Handling up to 25 - 30 calls a day.
✓
✓To be a successful Customer Service Advisor you will have the following skills and experience:
✓Excellent call centre customer service experience in a financial service sector.
✓Knowledge of pensions beneficial but not essential.
✓Ability to pick up systems quickly.
✓Excellent communication skills, to include fluent English both written and verbal.
✓Excellent interpersonal skills and empathy to really connect with each customer and make a positive experience on each interaction.
✓Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
✓Flexible and dedicated with the desire to succeed.
✓If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers due to the nature of the role
✓To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
✓If this sounds like the Customer Service Advisor role for you, click apply now
✓Candidate Source Ltd is an advertising agency
✓Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application
✓This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job
✓Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to Show more →