Customer Service Advisor
Description✓We are looking for enthusiastic Customer Service Advisors with a passion for customer service to join a dynamic team on a major project for a large UK Pensions Services company, assisting with inbound calls and emails from existing customers and preforming administrative activities.
✓The ideal candidate will have experience of working within the life and pensions sector as exposure to these products will be advantageous to settling quickly into the role.
✓The rate on offer is in the range of £125 - £150 dependant on experience and is via umbrella company
✓Candidates will be required to work 37.5 hrs per week Monday to Friday 8:30am – 5pm full time in the office in Bristol
✓The friendly office is central Bristol a short walk from Temple Meads train station
✓There is no parking on site.
✓Full training would be provided to help you settle into the systems and the role.
✓As a Customer Service Advisor, you will:
✓Manage inbound calls to discuss any question or queries relating to their account.
✓Spot potential complex queries/complaints and escalating where required.
✓Provide a clear and efficient response within company guidelines and always putting the customer first.
✓Cheek emails
✓However, most of the time will be phone-based interactions.
✓Update the client database with all key information required from the call.
✓Work to client and regulatory policies and procedures at all times.
✓Handle up to 25 - 30 calls a day.
✓The successful Customer Service Advisor will have the following skills and experience:
✓Excellent call centre customer service experience in a financial service sector.
✓Knowledge of pensions beneficial but not essential.
✓Ability to pick up systems quickly.
✓Excellent communication skills, to include fluent English both written and verbal.
✓Excellent interpersonal skills and empathy to really connect with people and make a positive experience on each interaction.
✓Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
✓Flexible and dedicated with the desire to succeed.
✓If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
✓To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.
✓To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
✓Candidate Source Ltd is an advertising agency
✓Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application
✓This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job
✓Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to Show more →
✓The ideal candidate will have experience of working within the life and pensions sector as exposure to these products will be advantageous to settling quickly into the role.
✓The rate on offer is in the range of £125 - £150 dependant on experience and is via umbrella company
✓Candidates will be required to work 37.5 hrs per week Monday to Friday 8:30am – 5pm full time in the office in Bristol
✓The friendly office is central Bristol a short walk from Temple Meads train station
✓There is no parking on site.
✓Full training would be provided to help you settle into the systems and the role.
✓As a Customer Service Advisor, you will:
✓Manage inbound calls to discuss any question or queries relating to their account.
✓Spot potential complex queries/complaints and escalating where required.
✓Provide a clear and efficient response within company guidelines and always putting the customer first.
✓Cheek emails
✓However, most of the time will be phone-based interactions.
✓Update the client database with all key information required from the call.
✓Work to client and regulatory policies and procedures at all times.
✓Handle up to 25 - 30 calls a day.
✓The successful Customer Service Advisor will have the following skills and experience:
✓Excellent call centre customer service experience in a financial service sector.
✓Knowledge of pensions beneficial but not essential.
✓Ability to pick up systems quickly.
✓Excellent communication skills, to include fluent English both written and verbal.
✓Excellent interpersonal skills and empathy to really connect with people and make a positive experience on each interaction.
✓Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
✓Flexible and dedicated with the desire to succeed.
✓If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
✓To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.
✓To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
✓Candidate Source Ltd is an advertising agency
✓Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application
✓This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job
✓Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to Show more →