Customer Service Advisor
Description✓At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide
✓We keep it real
✓Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly
✓With flexibility, energy and great customer focus, we’ll support you to build a great career.
✓What do you need to be successful?
✓You must be 18 years old or over to work in one of our betting shops.
✓Passion for delivering great customer service!
✓The ability to build positive relationships and communicate effectively
✓Self-motivated with strong organisation skills
✓Happy to work autonomously or part of team
✓Be adaptable and a quick learner
✓Ability to deal with tough situations in a calm and professional manner
✓What we do
✓We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.
✓We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.
✓We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.
✓In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitability
✓Benefits and Development
✓Performance based cash incentives paid every pay run
✓Optional overtime subject to availability
✓Discounts to over 500 different retailers
✓Pension Scheme & Annual share save
✓2 days Induction session to give you the best start when joining the business
✓All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues
✓Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
✓Working Patterns
✓Our shops can be open from Monday to Sunday 8am - 10pm depending on the location
✓This includes weekends and bank holidays.
✓A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.
✓Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training Show more →
✓We keep it real
✓Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly
✓With flexibility, energy and great customer focus, we’ll support you to build a great career.
✓What do you need to be successful?
✓You must be 18 years old or over to work in one of our betting shops.
✓Passion for delivering great customer service!
✓The ability to build positive relationships and communicate effectively
✓Self-motivated with strong organisation skills
✓Happy to work autonomously or part of team
✓Be adaptable and a quick learner
✓Ability to deal with tough situations in a calm and professional manner
✓What we do
✓We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.
✓We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.
✓We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.
✓In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitability
✓Benefits and Development
✓Performance based cash incentives paid every pay run
✓Optional overtime subject to availability
✓Discounts to over 500 different retailers
✓Pension Scheme & Annual share save
✓2 days Induction session to give you the best start when joining the business
✓All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues
✓Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
✓Working Patterns
✓Our shops can be open from Monday to Sunday 8am - 10pm depending on the location
✓This includes weekends and bank holidays.
✓A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.
✓Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training Show more →