Customer Service Advisor

DescriptionPertemps are working in partnership with one of the largest bank in the UK to recruit for Customer Service Representative’s with different start dates over the next few months, if you are a customer focused individual, who has a passion for helping others, we’d love to speak with you
This is a temporary role for initially 12 months with the potential to go permanent for the right candidates.
KEY RESPONSIBILITIES:
Taking high volume inbound calls
Dealing with a wide range of queries involving pensions, retirements and corporate accounts.
Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
Take ownership of customer problems solving them at first point of contact and escalate when required.
Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.
Working in a team environment in an open plan office.
Administration work – Sending emails, Processing work, Data entry.
SKILLS REQUIRED:
Excellent Communication skills - Written and Oral – Ability to build rapport with individuals at all levels
Customer focused and a proven track record in delivering excellent customer service
Take ownership of customer requests
Computer literate – Confident in navigating yourself around different systems
Understanding and Interpreting Data at a basic level on inhouse systems
Flexible, Adaptable and able to adapt to changes
Team work - Ability to work independently and also as part of a team
WHAT'S IN IT FOR YOU?
Excellent training - 6 weeks training
Great rates of pay - Increase dependant on
performance
Overtime available
Potential for extension or a permanent position
The opportunity to work with some of the most influential and experienced managers in the banking industry
Pay Rate : Min £10.64 per hour - £12.08 per hour depending on experience
Yearly Salary : £19,000 - £24,000
Hours per Week: 35
Working Hours : Monday to Friday – Rotational shifts between 08:00am – 18:00pm – NO WEEKENDS
Duration : 12 month ongoing temporary to permanent opportunity
Start dates : Various
Location: Edinburgh City Centre
Have to be flexible with both WFH AND working in the office.
Training: 6-10 weeks PAID
Time and a half for OT after training completed.
Citymark Office - 150 Fountainbridge, Edinburgh, EH3 9PE
Port Hamilton - 69 Morrison Street, Edinburgh, EH3 8BW
You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful
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£12
Edinburgh
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Salary Min10.64Salary Max12.08Contract TypeTemporarySalary TypeHourAdded1m 26dID894341