Customer Service Agent – Hybrid Working
Description✓We are looking for enthusiastic Customer Service Agents to join a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls and email queries from existing customers and preforming administrative activities.
✓Candidates will be required to work 37.5 hrs per week Monday to Friday between the operational hours of 8am to 6pm, with alternate Saturday mornings from 9am-1pm
✓When a Saturday is worked the time is given back in lieu
✓Shifts will be decided a month in advance so you know in good time which Saturdays you will be required to work.
✓The friendly office is based in central Cardiff, a short walk from Cardiff central station, and you would be required on site for the first 2 weeks and then for 2 days a week after training, and the other 3 days from home.
✓This is a great opportunity to join the financial services sector, and further your experience in customer services with the possibility of further progression.
✓As a Customer Service Agent, you will:
✓Manage inbound calls to discuss any question or queries relating to help to buy loans and then updating the system with any notes from the call.
✓Having great quality conversations with customers to prevent avoidable events and complaint.
✓Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome.
✓Provide a clear and efficient response within company guidelines.
✓Updating the client database with all key information accurately.
✓Working to client and regulatory policies and procedures at all times.
✓The successful Customer Service Agent will have the following skills and experience:
✓Good experience working in a customer service role.
✓Excellent communication skills, to include fluent English both written and verbal.
✓Excellent interpersonal skills and empathy to really connect with people and make a positive experience on each interaction.
✓Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
✓Flexible and dedicated with the desire to succeed.
✓If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
✓To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
✓If this sounds like the Customer Service Agent role for you, click apply now.
✓Candidate Source Ltd is an advertising agency
✓Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application
✓This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job
✓Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to Show more →
✓Candidates will be required to work 37.5 hrs per week Monday to Friday between the operational hours of 8am to 6pm, with alternate Saturday mornings from 9am-1pm
✓When a Saturday is worked the time is given back in lieu
✓Shifts will be decided a month in advance so you know in good time which Saturdays you will be required to work.
✓The friendly office is based in central Cardiff, a short walk from Cardiff central station, and you would be required on site for the first 2 weeks and then for 2 days a week after training, and the other 3 days from home.
✓This is a great opportunity to join the financial services sector, and further your experience in customer services with the possibility of further progression.
✓As a Customer Service Agent, you will:
✓Manage inbound calls to discuss any question or queries relating to help to buy loans and then updating the system with any notes from the call.
✓Having great quality conversations with customers to prevent avoidable events and complaint.
✓Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome.
✓Provide a clear and efficient response within company guidelines.
✓Updating the client database with all key information accurately.
✓Working to client and regulatory policies and procedures at all times.
✓The successful Customer Service Agent will have the following skills and experience:
✓Good experience working in a customer service role.
✓Excellent communication skills, to include fluent English both written and verbal.
✓Excellent interpersonal skills and empathy to really connect with people and make a positive experience on each interaction.
✓Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
✓Flexible and dedicated with the desire to succeed.
✓If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
✓To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.
✓If this sounds like the Customer Service Agent role for you, click apply now.
✓Candidate Source Ltd is an advertising agency
✓Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application
✓This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job
✓Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to Show more →