Customer Service Complaints Handler
Description✓Full Time – Permanent
✓We currently have an opportunity for a Complaints Handler to join our team at our Goldney Road Hub, W9 2AR.
✓About the Role
✓Joining our team, you’ll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner whilst delivering an excellent level of client liaison to ensure high levels of customer and client satisfaction.
✓Logging and investigating complaints about repairs and working with our contractors to plan and complete these works to offer a swift resolution
✓You’ll work to deliver the agreed targets within your service area, with the support from our Customer Performance Manager and will be required to attend meetings or provide service outside the usual working hours as agreed and if required, liaising with other departments also.
✓About You
✓Candidates will have previous experience within the repairs planning and maintenance sector, or a trade-based background, with good problem-solving skills
✓You will also have a good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal.
✓Benefits
✓* 26 Days Holiday & Bank Hols
✓* Enhanced Pension Plan
✓* Westfield Healthcare Cash Plan [24hr GP, dental, optical, physio and more]
✓* Life Assurance & Accident Cover
✓* Share Save
✓* Enhanced Maternity & Paternity Pay
✓* Work Perks Discounts & Vouchers
✓* Buy & Sell Holiday
✓* Flexible Working & Flexible Bank Holidays
✓* Cycle to Work
✓* Volunteering [2 days paid]
✓* Learning & Development Opportunities
✓* Extensive Wellbeing Support, including EAP
✓* Loyalty & Values Awards
✓* Funded Professional Subscription
✓* Eye Care Vouchers
✓About Us
✓Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve
✓Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
✓With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
✓Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
✓MSPS are proud to support the resettlement of armed forces personnel
✓Please refer to full job description upon completing your application Show more →
✓We currently have an opportunity for a Complaints Handler to join our team at our Goldney Road Hub, W9 2AR.
✓About the Role
✓Joining our team, you’ll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner whilst delivering an excellent level of client liaison to ensure high levels of customer and client satisfaction.
✓Logging and investigating complaints about repairs and working with our contractors to plan and complete these works to offer a swift resolution
✓You’ll work to deliver the agreed targets within your service area, with the support from our Customer Performance Manager and will be required to attend meetings or provide service outside the usual working hours as agreed and if required, liaising with other departments also.
✓About You
✓Candidates will have previous experience within the repairs planning and maintenance sector, or a trade-based background, with good problem-solving skills
✓You will also have a good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal.
✓Benefits
✓* 26 Days Holiday & Bank Hols
✓* Enhanced Pension Plan
✓* Westfield Healthcare Cash Plan [24hr GP, dental, optical, physio and more]
✓* Life Assurance & Accident Cover
✓* Share Save
✓* Enhanced Maternity & Paternity Pay
✓* Work Perks Discounts & Vouchers
✓* Buy & Sell Holiday
✓* Flexible Working & Flexible Bank Holidays
✓* Cycle to Work
✓* Volunteering [2 days paid]
✓* Learning & Development Opportunities
✓* Extensive Wellbeing Support, including EAP
✓* Loyalty & Values Awards
✓* Funded Professional Subscription
✓* Eye Care Vouchers
✓About Us
✓Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve
✓Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
✓With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
✓Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
✓MSPS are proud to support the resettlement of armed forces personnel
✓Please refer to full job description upon completing your application Show more →
Features
- ✓Benefits