Customer Service Manager
Description✓Team Manager - Hybrid
✓Location: Edinburgh [Hybrid]
✓Hours: Monday to Friday Flex between 8-4pm/9-5pm [35 hours per week]
✓Salary: £34,000 [£18.68 per hour]
✓Start date: Immediately - until September.
✓Right now, there's a great opportunity if you're strong leader, with excellent people management skills and immediately available
✓Our client is looking for a Team Manager/Team Leader who can motivate, monitor and implement change with the team and ready to make a difference
✓Role Specific Responsibilities
✓ Ensure effective implementation of bulk communications to registrants and prospective registrants across all Scotland functions
✓ Ensure responsive and efficient customer service and effective enquiry management
✓ Lead, manage and motivate the Customer and Business Support team, effectively delegating tasks and identifying team development needs
✓ Ensure effective task prioritisation, allocation and completion, monitoring team efficiency, productivity and service alignment with agreed policy and procedures
✓ Effectively interact with registrants and partners as required
✓ Work in partnership with the Lead Registration Officer to ensure coherent and effective service provision, including effective short-term cover
✓ Ensure any policy and practice issues are known to the Customer Operations, suggesting possible solutions as appropriate, in order to guide work with our Delivery team in the pursuit of service delivery excellence
✓ Perform other duties that may be reasonably required within the scope of your role as assigned to you
✓ Full time [35 hrs per week], temporary for a period to end September 2023, £34,000
✓Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age Show more →
✓Location: Edinburgh [Hybrid]
✓Hours: Monday to Friday Flex between 8-4pm/9-5pm [35 hours per week]
✓Salary: £34,000 [£18.68 per hour]
✓Start date: Immediately - until September.
✓Right now, there's a great opportunity if you're strong leader, with excellent people management skills and immediately available
✓Our client is looking for a Team Manager/Team Leader who can motivate, monitor and implement change with the team and ready to make a difference
✓Role Specific Responsibilities
✓ Ensure effective implementation of bulk communications to registrants and prospective registrants across all Scotland functions
✓ Ensure responsive and efficient customer service and effective enquiry management
✓ Lead, manage and motivate the Customer and Business Support team, effectively delegating tasks and identifying team development needs
✓ Ensure effective task prioritisation, allocation and completion, monitoring team efficiency, productivity and service alignment with agreed policy and procedures
✓ Effectively interact with registrants and partners as required
✓ Work in partnership with the Lead Registration Officer to ensure coherent and effective service provision, including effective short-term cover
✓ Ensure any policy and practice issues are known to the Customer Operations, suggesting possible solutions as appropriate, in order to guide work with our Delivery team in the pursuit of service delivery excellence
✓ Perform other duties that may be reasonably required within the scope of your role as assigned to you
✓ Full time [35 hrs per week], temporary for a period to end September 2023, £34,000
✓Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age Show more →
Features
- ✓Hybrid