Customer Service Manager

DescriptionCustomer Service Manager
Our established corporate client is looking to recruit a strong Customer Service Manager to join the Technical Support team
My client is looking for a strong individual who has experience in working in a busy environment whilst managing a customer focussed team
As the Customer Service Manager, you will be fully office based.
Customer Service Manager package and opportunities:
* Salary £40,000 - £45,000
* Onsite parking
* Great of career progression opportunities
You will be joining a growing business, which makes this role exciting as you can grow with them
This isn’t a working environment where you’ll be just a number
My client likes people to be individuals, people would like to make a name for themselves, and ultimately someone who wants to make a career within the organisation
Is that you?
Customer Service Manager Responsibilities:
* Managing a team [previous management experience is essential]
* Performing appraisals, disciplinary hearings and 1-2-1s
* Managing relationship with sub-contractors, engineer based
* Handling complaint and investigating and solving customer problems
* Ability to plan strategically for department, constantly reviewing processes and implementing/driving efficiencies
* Performance and target driven
* Coaching, mentoring, and staff retention
* KPI and Metric reporting to senior leadership team
Customer Service Manager Skills
* Strong leadership skills
* Excellent customer service skills
* Patience and the ability to remain clam in stressful situations
* Analytical skill and thorough attention to detail
* Excellent verbal communication
* The ability to listen and negotiate with customer
If you’ve been in a Customer Service Manager / Team Leader [or similar] and are looking for your next step into a professional and structured organisation, then please get in touch with Chris Peacher at VPss Recruitment as soon as possible to gain more details on the role and the business – Press Apply now and upload your CV which will go directly to Chris
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Colchester, Essex
Salary Min40000Salary Max45000Contract TypePermanentSalary TypeAnnumAdded1m 28dID871296