Customer Services Coordinator
Description✓Customer Services Coordinator required on a 1 year contract - hybrid working available!
✓Monday to Friday, 9am to 5pm.
✓The key responsibilities are to personally deliver high quality, flexible customer services which maximise customer satisfaction and consistently reinforce the strength of commitment to the end users and business partners; this will include:
✓Effectively managing any aspect of customer enquiries [internal and external] by direct or indirect via the range of introducers via phone, e-mail and letter within set service standards
✓Use of initiative to re-direct or escalate query where necessary whilst maintaining ownership of the query
✓- Checking of early settlements adhering to relevant legislation and company policy
✓- Management of withdrawals and part payments on CCA regulated deals - Effective Complaints handling in line with company procedure - Manage credit balance and refund requests - Handle customer audit requests - Communicate and negotiate with clarity and where ever possible confirm that customer issues have been satisfactorily resolved – creating a “win/win” culture
✓Ability to use problem solving skills to produce effective and efficient managed solutions.
✓Skills, Competencies & Personal Qualities:
✓- Demonstrates high level of ownership
✓- Excellent verbal and written communicator
✓- Demonstrates excellent active listening skills
✓- Maintains control of conversations whilst demonstrating understanding and empathy
✓- Excellent interpersonal skills
✓- Accuracy and belief in service standards
✓- Excellent clerical, time management and organisational skills
✓- Customer service focused – both external and internal
✓- Ability to work under pressure and on own initiative
✓- Must adopt a pro-active style of work, taking responsibility for all issues/tasks within remit and capability, without automatic referral to line management
✓- Contribute to the development of a supportive, flexible and dynamic team environment
✓so ensuring personal and business needs are met, willingness to learn
✓- Methodical and organised
✓- A strong team player, conscientious and open to suggestions/ideas
✓- Pro-active and willingness to be flexible in work required Show more →
✓Monday to Friday, 9am to 5pm.
✓The key responsibilities are to personally deliver high quality, flexible customer services which maximise customer satisfaction and consistently reinforce the strength of commitment to the end users and business partners; this will include:
✓Effectively managing any aspect of customer enquiries [internal and external] by direct or indirect via the range of introducers via phone, e-mail and letter within set service standards
✓Use of initiative to re-direct or escalate query where necessary whilst maintaining ownership of the query
✓- Checking of early settlements adhering to relevant legislation and company policy
✓- Management of withdrawals and part payments on CCA regulated deals - Effective Complaints handling in line with company procedure - Manage credit balance and refund requests - Handle customer audit requests - Communicate and negotiate with clarity and where ever possible confirm that customer issues have been satisfactorily resolved – creating a “win/win” culture
✓Ability to use problem solving skills to produce effective and efficient managed solutions.
✓Skills, Competencies & Personal Qualities:
✓- Demonstrates high level of ownership
✓- Excellent verbal and written communicator
✓- Demonstrates excellent active listening skills
✓- Maintains control of conversations whilst demonstrating understanding and empathy
✓- Excellent interpersonal skills
✓- Accuracy and belief in service standards
✓- Excellent clerical, time management and organisational skills
✓- Customer service focused – both external and internal
✓- Ability to work under pressure and on own initiative
✓- Must adopt a pro-active style of work, taking responsibility for all issues/tasks within remit and capability, without automatic referral to line management
✓- Contribute to the development of a supportive, flexible and dynamic team environment
✓so ensuring personal and business needs are met, willingness to learn
✓- Methodical and organised
✓- A strong team player, conscientious and open to suggestions/ideas
✓- Pro-active and willingness to be flexible in work required Show more →