Customer Success Executive - Contract
Description✓Customer Success Executive
✓CONTRACT OPPORTUNITY x3 positions
✓Contract Length: 3 months initially, chance of extension
✓Start Date: July 2023
✓Location: FULLY REMOTE WORKING FOR UK BASED CANDIDATES
✓Daily rate: £100pd via umbrella inside IR35
✓Monday - Friday
✓3 shift patterns available:
✓7am - 3pm
✓9am -5pm
✓11am - 8pm
✓[Our Client cannot provide sponsorship]
✓Our client is a global company seeking a dynamic Customer Success Executive to join their growing team
✓The successful candidate will be responsible for onboarding, training, supporting, and maximizing the value of our clients' customer subscriptions.
✓This role would suit a student or graduate seeking some summer work - some previous experience in a customer-based role is essential.
✓Key Responsibilities:
✓Customer Support Excellence:
✓Handle customer queries from inception to satisfactory resolution, adhering to processes, KPIs, and customer-focused best practices.
✓Log all customer activities promptly and accurately in the CRM system.
✓Engage with customers through inbound and outbound calls, employing clear and concise communication, active listening, effective questioning, and summarizing key takeaways and next steps.Onboarding and Relationship Management:
✓Onboard new customers, establish trust, and nurture long-term relationships.
✓Drive product usage by providing training, developing training plans, and demonstrating the value of our services.
✓Conduct stakeholder training and engage with individuals at various levels of seniority, highlighting the benefits of our services.Usage Monitoring and Improvement:
✓Regularly review customer usage data, identify areas for improvement, and devise plans/projects to enhance utilization and implementation.
✓Escalate customer queries and propose effective solutions for continuous improvement.
✓Manage customer expectations empathetically, providing clear instructions and guidance.Communication and Training:
✓Effectively communicate key enhancements to our products or services to users via email, web-based training, and conversations.
✓Ensure users have a clear understanding of product updates and improvements.
✓Continuously improve industry knowledge, staying updated on trends and developments to enhance the efficiency of our services.Collaboration and Business Alignment:
✓Attend weekly team meetings, one-on-one sessions, and other relevant meetings to remain informed about business goals, ambitions, and performance.
✓Collaborate with colleagues, providing support and assistance as required to meet project requirements and workload demands
✓Qualifications and Skills:
✓Customer support experience across
✓Proven track record of working with senior leaders in multinational companies.
✓Proficient in both written and spoken English.
✓Strong relationship-building skills, both internally and externally.
✓Passionate about delivering excellence and exceptional customer service.
✓Excellent communication skills, capable of simplifying complex solutions with attention to detail.
✓Experience working with CRM systems, preferably SFDC [[url removed]].
✓Adaptable and quick to learn new systems and processes.
✓Collaborative team player, eager to assist others and contribute to team success.
✓Problem-solving mindset with the confidence to share ideas and opinions.
✓Curiosity, enthusiasm for learning and personal growth, and a positive attitude towards change
✓Please apply with a full CV via this advert should you be interested in leaning more about the role Show more →
✓CONTRACT OPPORTUNITY x3 positions
✓Contract Length: 3 months initially, chance of extension
✓Start Date: July 2023
✓Location: FULLY REMOTE WORKING FOR UK BASED CANDIDATES
✓Daily rate: £100pd via umbrella inside IR35
✓Monday - Friday
✓3 shift patterns available:
✓7am - 3pm
✓9am -5pm
✓11am - 8pm
✓[Our Client cannot provide sponsorship]
✓Our client is a global company seeking a dynamic Customer Success Executive to join their growing team
✓The successful candidate will be responsible for onboarding, training, supporting, and maximizing the value of our clients' customer subscriptions.
✓This role would suit a student or graduate seeking some summer work - some previous experience in a customer-based role is essential.
✓Key Responsibilities:
✓Customer Support Excellence:
✓Handle customer queries from inception to satisfactory resolution, adhering to processes, KPIs, and customer-focused best practices.
✓Log all customer activities promptly and accurately in the CRM system.
✓Engage with customers through inbound and outbound calls, employing clear and concise communication, active listening, effective questioning, and summarizing key takeaways and next steps.Onboarding and Relationship Management:
✓Onboard new customers, establish trust, and nurture long-term relationships.
✓Drive product usage by providing training, developing training plans, and demonstrating the value of our services.
✓Conduct stakeholder training and engage with individuals at various levels of seniority, highlighting the benefits of our services.Usage Monitoring and Improvement:
✓Regularly review customer usage data, identify areas for improvement, and devise plans/projects to enhance utilization and implementation.
✓Escalate customer queries and propose effective solutions for continuous improvement.
✓Manage customer expectations empathetically, providing clear instructions and guidance.Communication and Training:
✓Effectively communicate key enhancements to our products or services to users via email, web-based training, and conversations.
✓Ensure users have a clear understanding of product updates and improvements.
✓Continuously improve industry knowledge, staying updated on trends and developments to enhance the efficiency of our services.Collaboration and Business Alignment:
✓Attend weekly team meetings, one-on-one sessions, and other relevant meetings to remain informed about business goals, ambitions, and performance.
✓Collaborate with colleagues, providing support and assistance as required to meet project requirements and workload demands
✓Qualifications and Skills:
✓Customer support experience across
✓Proven track record of working with senior leaders in multinational companies.
✓Proficient in both written and spoken English.
✓Strong relationship-building skills, both internally and externally.
✓Passionate about delivering excellence and exceptional customer service.
✓Excellent communication skills, capable of simplifying complex solutions with attention to detail.
✓Experience working with CRM systems, preferably SFDC [[url removed]].
✓Adaptable and quick to learn new systems and processes.
✓Collaborative team player, eager to assist others and contribute to team success.
✓Problem-solving mindset with the confidence to share ideas and opinions.
✓Curiosity, enthusiasm for learning and personal growth, and a positive attitude towards change
✓Please apply with a full CV via this advert should you be interested in leaning more about the role Show more →