Customer Success Manager
Description✓James Kay Associates have an exciting opportunity to join a Financial Services business in London.
✓
✓Due to growth and expansion they currently have an opportunity for a Customer Success Manager to join the Customer Success team in a crucial role with in the business who will be the face of the business, who will take ownership of the post sales activity.
✓
✓This role will report directly into the CFO and you must have experience of successful Customer Success delivery working within a Financial Services, ideally Financial Technology [fintech]
✓
✓The role:
✓
✓Onboarding clients to their platform, providing technical support and advice to ensure they can get maximum benefit from their services
✓Processing loan requests and disbursements
✓Build relationships with clients to understand their individual needs
✓Work closely with other departments
✓Implementing new processes and procedures to increase customer satisfaction and service delivery
✓Regular business reporting and performance delivery
✓Must haves:
✓
✓Must come from a Financial Services background [ideally fintech]
✓Similar customer success delivery experience
✓Great communication and relationship building skills
✓Commercially aware
✓Great attention to detail and accuracy
✓Problem solving skills
✓Organised and able to juggle multiple complex tasks My client offer a competitive salary circa 40-50k DOE, with the opportunity to working Hybrid [3 days office, 2 days home]
✓
✓If you are looking for your next challenge please apply now for immediate consideration Show more →
✓
✓Due to growth and expansion they currently have an opportunity for a Customer Success Manager to join the Customer Success team in a crucial role with in the business who will be the face of the business, who will take ownership of the post sales activity.
✓
✓This role will report directly into the CFO and you must have experience of successful Customer Success delivery working within a Financial Services, ideally Financial Technology [fintech]
✓
✓The role:
✓
✓Onboarding clients to their platform, providing technical support and advice to ensure they can get maximum benefit from their services
✓Processing loan requests and disbursements
✓Build relationships with clients to understand their individual needs
✓Work closely with other departments
✓Implementing new processes and procedures to increase customer satisfaction and service delivery
✓Regular business reporting and performance delivery
✓Must haves:
✓
✓Must come from a Financial Services background [ideally fintech]
✓Similar customer success delivery experience
✓Great communication and relationship building skills
✓Commercially aware
✓Great attention to detail and accuracy
✓Problem solving skills
✓Organised and able to juggle multiple complex tasks My client offer a competitive salary circa 40-50k DOE, with the opportunity to working Hybrid [3 days office, 2 days home]
✓
✓If you are looking for your next challenge please apply now for immediate consideration Show more →
Features
- ✓DOE