Customer Support Exec / Client Success - Enterprise SaaS. Hybrid
Description✓An exciting opportunity for a customer-centric, tech lovin' candidate to join one of the UK's leading web performance companies, working closely with clients like Liverpool Football Club, Royal Albert Hall, Ralph Lauren, Ted Baker, Mulberry & London Marathon.
✓We are not a boring bank, fintech, advertising or big company, but an agile software company working with 50 of the biggest names in the UK and beyond, producing a unique technology platform, following some of the best development practises.
✓We're a tech company but you don't need to be a techy, you just need to understand or have an interest in online tech and eCommerce
✓Oh..
✓and a passion for providing impeccable service to some of the biggest retail brands out there.
✓Role Info:
✓Client Success Executive - eCom Performance Consultancy for #1 Brands
✓Remote Working / Meetings @ Canterbury HQ - Direct Train from London, Victoria]
✓£25,000 - £27,000 DOE
✓Plus Benefits
✓The Business: eCom Performance SaaS / Tech Engine for #1 Brands.
✓What we do: We help websites run faster and error free
✓Team Size: 30 Highly-Tuned Technologists
✓Clients: Over 60 leading brands inc
✓Liverpool Football Club, Royal Albert Hall, Ralph Lauren, Ted Baker, Mulberry & London Marathon
✓Company Values:
✓+ Togetherness [Family, Blameless, Loyalty, Team Player, Open, Fun, Care, Honesty]
✓+ Passion for your Field
✓+ Curious [Self-learning, sharing my learning]
✓+ Can do attitude [Responsible, positivity, work ethic]
✓Who we are:
✓The business is an established and award-winning software company providing innovative solutions to a growing list of leading eCommerce clients throughout the UK
✓Based in the heart of Canterbury, the company offers a relaxed working environment that encourages growth and development, and which is dedicated to supporting its clients through the development of industry leading technology.
✓Our backend technology is used by the eCom tech teams at online businesses to maximise CX and performance ensuring fast and error free journeys for their online customers.
✓The Role:
✓As a Client Success Executive, you will be responsible for being the first point of contact for clients across a number of communications channels and answering any queries/questions they may have
✓You will be the face of the company, demonstrating our exceptional level of service to a wide range of people from company directors to the more hands-on web developer teams
✓You will build relationships with clients from the initial onboarding process to regularly ensuring that they are maximising use from the product.
✓About You:
✓Essential:
✓+ Keen to learn new concepts about user experience and technology.
✓+ Highly organised with regards to prioritisation, planning and documenting
✓+ Ability to multitask and manage multiple projects simultaneously.
✓+ eCommerce awareness
✓+ Ability to build trusted relationships
✓+ Excellent problem-solving skills and ability to exercise initiative
✓+ Self-motivated, well organised and able to prioritise
✓+ Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service
✓+ Ability to build relationships internally across different levels of the organisation and externally
✓+ Ability to translate technical information to a variety of different audiences ranging from technical to non-technical audiences clearly.
✓Desirable:
✓+ Degree in Business/Information Technology or related fields is desired but not essential.
✓+ A good understanding of Google Analytics would be an advantage but not essential.
✓Working Hours:
✓+ Normal work hours are 9am - 5:30pm Monday to Friday with an hour lunch break
✓+ Very occasionally, there may be a requirement to start earlier or finish later depending on the business/clients needs.
✓Flexibility:
✓This role can involve working from home but will require some visits to our Head Office in Canterbury, Kent and client sites.
✓The Package:
✓Remote – Head office Canterbury as required.
✓Starting salary £25,000 - £27,000 – Based on experience.
✓25 days holiday per year plus bank holidays
✓Your Experience / Background / Previous Roles May Include:
✓Junior Customer Support, Junior Account Manager, Sales Executive, Client Success, SaaS Support, Tech Support, Client Services, Customer Success, Customer Happiness, B2B Client Support
✓Application notice..
✓We take your privacy seriously
✓When you apply, we shall process your details and pass your application to our client for review for this vacancy only
✓As you might expect you may be contacted by email, text or telephone
✓Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process
✓Please refer to our Data Privacy Policy & Notice on our website for further details.
✓If you have any pre-application questions please contact us first quoting the job title & ref
✓Good luck, Team RR Show more →
✓We are not a boring bank, fintech, advertising or big company, but an agile software company working with 50 of the biggest names in the UK and beyond, producing a unique technology platform, following some of the best development practises.
✓We're a tech company but you don't need to be a techy, you just need to understand or have an interest in online tech and eCommerce
✓Oh..
✓and a passion for providing impeccable service to some of the biggest retail brands out there.
✓Role Info:
✓Client Success Executive - eCom Performance Consultancy for #1 Brands
✓Remote Working / Meetings @ Canterbury HQ - Direct Train from London, Victoria]
✓£25,000 - £27,000 DOE
✓Plus Benefits
✓The Business: eCom Performance SaaS / Tech Engine for #1 Brands.
✓What we do: We help websites run faster and error free
✓Team Size: 30 Highly-Tuned Technologists
✓Clients: Over 60 leading brands inc
✓Liverpool Football Club, Royal Albert Hall, Ralph Lauren, Ted Baker, Mulberry & London Marathon
✓Company Values:
✓+ Togetherness [Family, Blameless, Loyalty, Team Player, Open, Fun, Care, Honesty]
✓+ Passion for your Field
✓+ Curious [Self-learning, sharing my learning]
✓+ Can do attitude [Responsible, positivity, work ethic]
✓Who we are:
✓The business is an established and award-winning software company providing innovative solutions to a growing list of leading eCommerce clients throughout the UK
✓Based in the heart of Canterbury, the company offers a relaxed working environment that encourages growth and development, and which is dedicated to supporting its clients through the development of industry leading technology.
✓Our backend technology is used by the eCom tech teams at online businesses to maximise CX and performance ensuring fast and error free journeys for their online customers.
✓The Role:
✓As a Client Success Executive, you will be responsible for being the first point of contact for clients across a number of communications channels and answering any queries/questions they may have
✓You will be the face of the company, demonstrating our exceptional level of service to a wide range of people from company directors to the more hands-on web developer teams
✓You will build relationships with clients from the initial onboarding process to regularly ensuring that they are maximising use from the product.
✓About You:
✓Essential:
✓+ Keen to learn new concepts about user experience and technology.
✓+ Highly organised with regards to prioritisation, planning and documenting
✓+ Ability to multitask and manage multiple projects simultaneously.
✓+ eCommerce awareness
✓+ Ability to build trusted relationships
✓+ Excellent problem-solving skills and ability to exercise initiative
✓+ Self-motivated, well organised and able to prioritise
✓+ Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service
✓+ Ability to build relationships internally across different levels of the organisation and externally
✓+ Ability to translate technical information to a variety of different audiences ranging from technical to non-technical audiences clearly.
✓Desirable:
✓+ Degree in Business/Information Technology or related fields is desired but not essential.
✓+ A good understanding of Google Analytics would be an advantage but not essential.
✓Working Hours:
✓+ Normal work hours are 9am - 5:30pm Monday to Friday with an hour lunch break
✓+ Very occasionally, there may be a requirement to start earlier or finish later depending on the business/clients needs.
✓Flexibility:
✓This role can involve working from home but will require some visits to our Head Office in Canterbury, Kent and client sites.
✓The Package:
✓Remote – Head office Canterbury as required.
✓Starting salary £25,000 - £27,000 – Based on experience.
✓25 days holiday per year plus bank holidays
✓Your Experience / Background / Previous Roles May Include:
✓Junior Customer Support, Junior Account Manager, Sales Executive, Client Success, SaaS Support, Tech Support, Client Services, Customer Success, Customer Happiness, B2B Client Support
✓Application notice..
✓We take your privacy seriously
✓When you apply, we shall process your details and pass your application to our client for review for this vacancy only
✓As you might expect you may be contacted by email, text or telephone
✓Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process
✓Please refer to our Data Privacy Policy & Notice on our website for further details.
✓If you have any pre-application questions please contact us first quoting the job title & ref
✓Good luck, Team RR Show more →
Features
- ✓DOE + Benefits