Foundation Apprenticeships - Customer Services
Description✓Apprenticeships play an important role in our business, and provide people who may not have gone to university with another route in to a challenging and rewarding career with HSBC.
✓Our Foundation Apprenticeships provide you with a permanent contract entry-level role, giving the opportunity to gain working experience whilst studying towards professional qualifications
✓You'll receive a competitive salary and benefits package, as well as support and encouragement to develop and progress your career within HSBC.
✓To be considered for a Foundation Apprenticeship, you will need to:
✓Be reliable and committed
✓Be passionate and enthusiastic
✓Have strong communication skillsFor: Entry-level job seeker: whether you have just finished college or are someone looking to change or re-start their career
✓Duration: Eighteen months
✓Start date: November 2023 onwards
✓Requirements:
✓You will have minimum 5 GCSEs at Grade 3/E or above [or equivalent], including English and Mathematics
✓Applicants with international qualifications are required to supply a transcript and/or NARIC Certificates [if applicable]
✓Please note, successful candidates will be required to provide proof of qualifications achieved.
✓Additional information:
✓This role operates on a hybrid working schedule, meaning you will be expected to work from the office for 2 days a week
✓These full-time opportunities are contracted at 35 hours per week, with our Contact Centre opening hours being Monday-Sunday, 08:00-20:00
✓This role will require you to work a minimum of 10 hours a week to be worked across weekends and evenings to accommodate for customer demand
✓To adhere with Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the Apprenticeship and have a continued Right to Work in the UK for the duration of the programme
✓You must also be able to commit to an in-person training programme, which is staggered across the first up-to 6 weeks of joining.
✓Applications close: 11 August 2023
✓You'll achieve more when you join HSBC
✓Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions
✓HSBC has processes in place to avoid nepotism
✓This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process
✓We believe that being open to a range of perspectives and cultures is vital for our business
✓We work hard to ensure our diverse and inclusive workplace reflects the communities we serve
✓We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation or age
✓If you have a different way of seeing the world, we are interested in hearing from you.
✓HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all
✓We will provide reasonable adjustments to remove any disadvantage to you being considered for this role
✓We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role Show more →
✓Our Foundation Apprenticeships provide you with a permanent contract entry-level role, giving the opportunity to gain working experience whilst studying towards professional qualifications
✓You'll receive a competitive salary and benefits package, as well as support and encouragement to develop and progress your career within HSBC.
✓To be considered for a Foundation Apprenticeship, you will need to:
✓Be reliable and committed
✓Be passionate and enthusiastic
✓Have strong communication skillsFor: Entry-level job seeker: whether you have just finished college or are someone looking to change or re-start their career
✓Duration: Eighteen months
✓Start date: November 2023 onwards
✓Requirements:
✓You will have minimum 5 GCSEs at Grade 3/E or above [or equivalent], including English and Mathematics
✓Applicants with international qualifications are required to supply a transcript and/or NARIC Certificates [if applicable]
✓Please note, successful candidates will be required to provide proof of qualifications achieved.
✓Additional information:
✓This role operates on a hybrid working schedule, meaning you will be expected to work from the office for 2 days a week
✓These full-time opportunities are contracted at 35 hours per week, with our Contact Centre opening hours being Monday-Sunday, 08:00-20:00
✓This role will require you to work a minimum of 10 hours a week to be worked across weekends and evenings to accommodate for customer demand
✓To adhere with Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the Apprenticeship and have a continued Right to Work in the UK for the duration of the programme
✓You must also be able to commit to an in-person training programme, which is staggered across the first up-to 6 weeks of joining.
✓Applications close: 11 August 2023
✓You'll achieve more when you join HSBC
✓Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions
✓HSBC has processes in place to avoid nepotism
✓This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process
✓We believe that being open to a range of perspectives and cultures is vital for our business
✓We work hard to ensure our diverse and inclusive workplace reflects the communities we serve
✓We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation or age
✓If you have a different way of seeing the world, we are interested in hearing from you.
✓HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all
✓We will provide reasonable adjustments to remove any disadvantage to you being considered for this role
✓We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role Show more →