German Speaking - Customer Service, Colchester
Description✓German Speaking - Colchester
✓Our client based in Colchester are seeking a fluent German speaking Customer Service Adviser to join our client on a permanent basis.
✓Managing customer queries via telephone, email and live chat on a day to day basis
✓Updating customer's orders and accounts via online and in-house databases
✓Checking and amending live orders were appropriate
✓Liaising with couriers via telephone and web regarding customer's deliveries
✓Delivering a first-rate customer service experience in all cases
✓Keeping emails up to date with a response time of 1 hour
✓Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
✓Carrying out any other ad hoc duties requested by your line manager to support the customer service functionMonday-Friday, 8am-5pm
✓21k salary
✓Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation
✓PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs
✓We are acting as a Recruitment Business in relation to this role Show more →
✓Our client based in Colchester are seeking a fluent German speaking Customer Service Adviser to join our client on a permanent basis.
✓Managing customer queries via telephone, email and live chat on a day to day basis
✓Updating customer's orders and accounts via online and in-house databases
✓Checking and amending live orders were appropriate
✓Liaising with couriers via telephone and web regarding customer's deliveries
✓Delivering a first-rate customer service experience in all cases
✓Keeping emails up to date with a response time of 1 hour
✓Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
✓Carrying out any other ad hoc duties requested by your line manager to support the customer service functionMonday-Friday, 8am-5pm
✓21k salary
✓Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation
✓PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs
✓We are acting as a Recruitment Business in relation to this role Show more →