H2H Customer Service Coordinator
Description✓H2H Customer Service Coordinator [Maidenhead]
✓Location: Maidenhead - SL6 4XE [Hybrid = 3 days in the office/2 days from home]
✓Working Hours: Monday - Friday: between 08:00 - 20:00 & 1 Saturday per month 09:00 am - 13:00 pm [paid as overtime]
✓Pay Rate: £13.00
✓Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers?
✓An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team based in Maidenhead **Full time**
✓Our client manufactures specialist medical food and equipment for enterally [through tubes] fed patients, to improve patient quality of life and meet their nutritional needs
✓The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients
✓This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives
✓The team works in an open plan office within a modern building
✓There is a 3-month training programme overseen by our team trainer
✓Benefits you'll love:
✓Option to work two set days from home every week
✓Opportunity for overtime paid at an enhanced rate
✓Free on-site parking
✓Onsite canteen including a Starbucks station
✓Onsite gym including a peloton bike
✓Outside seating areas
✓Team social events
✓Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas
✓Access to employee assistance programmes including financial advice and counselling services
✓Full training provided
✓Pay Rate and Hours [Full time]:
✓Monday - Friday: between 08:00 - 20:00
✓Most shifts are 08:00-16:30 and
✓09:00-17:30
✓Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months
✓37.5 hours per week
✓7.5 hours per day
✓£13.00 per hour
✓1 Saturday per month 09:00 am - 13:00 pm [paid as additional, overtime rate x1.75] On call segments [paid as additional, at an enhanced rate]
✓Responsibilities:
✓Provide the highest levels of customer care to both patients and health-care professionals
✓Stock check and arrange patient deliveries via telephone and email
✓Answer patient and stakeholder enquiries, resolving all queries that might arise ● Troubleshoot feeding pumps
✓Use our internal database [CRM system] to place orders and log all patient and health-care professional communication
✓Communicate with internal & external stakeholders by phone & email
✓Manage daily workload as delegated by lead coordinator
✓Requirements:
✓Experience in customer service preferred but not essential
✓IT Proficient
✓Proficient in using two monitors
✓Professional and confident telephone manner
✓Ability to multitask [Placing orders and updating system whilst on the phone, using 2 screens]
✓Able to drive or reach site with ease
✓The anticipated length of assignment is 12 months, subject to review after 12 months
✓Randstad acts as an employment business for the supply of temporary workers
✓Randstad is an Equal Opportunities Employer
✓By applying for this temporary role your details will be submitted to Randstad
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
✓Randstad Business Support is acting as an Employment Business in relation to this vacancy Show more →
✓Location: Maidenhead - SL6 4XE [Hybrid = 3 days in the office/2 days from home]
✓Working Hours: Monday - Friday: between 08:00 - 20:00 & 1 Saturday per month 09:00 am - 13:00 pm [paid as overtime]
✓Pay Rate: £13.00
✓Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers?
✓An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team based in Maidenhead **Full time**
✓Our client manufactures specialist medical food and equipment for enterally [through tubes] fed patients, to improve patient quality of life and meet their nutritional needs
✓The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients
✓This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives
✓The team works in an open plan office within a modern building
✓There is a 3-month training programme overseen by our team trainer
✓Benefits you'll love:
✓Option to work two set days from home every week
✓Opportunity for overtime paid at an enhanced rate
✓Free on-site parking
✓Onsite canteen including a Starbucks station
✓Onsite gym including a peloton bike
✓Outside seating areas
✓Team social events
✓Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas
✓Access to employee assistance programmes including financial advice and counselling services
✓Full training provided
✓Pay Rate and Hours [Full time]:
✓Monday - Friday: between 08:00 - 20:00
✓Most shifts are 08:00-16:30 and
✓09:00-17:30
✓Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months
✓37.5 hours per week
✓7.5 hours per day
✓£13.00 per hour
✓1 Saturday per month 09:00 am - 13:00 pm [paid as additional, overtime rate x1.75] On call segments [paid as additional, at an enhanced rate]
✓Responsibilities:
✓Provide the highest levels of customer care to both patients and health-care professionals
✓Stock check and arrange patient deliveries via telephone and email
✓Answer patient and stakeholder enquiries, resolving all queries that might arise ● Troubleshoot feeding pumps
✓Use our internal database [CRM system] to place orders and log all patient and health-care professional communication
✓Communicate with internal & external stakeholders by phone & email
✓Manage daily workload as delegated by lead coordinator
✓Requirements:
✓Experience in customer service preferred but not essential
✓IT Proficient
✓Proficient in using two monitors
✓Professional and confident telephone manner
✓Ability to multitask [Placing orders and updating system whilst on the phone, using 2 screens]
✓Able to drive or reach site with ease
✓The anticipated length of assignment is 12 months, subject to review after 12 months
✓Randstad acts as an employment business for the supply of temporary workers
✓Randstad is an Equal Opportunities Employer
✓By applying for this temporary role your details will be submitted to Randstad
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
✓Randstad Business Support is acting as an Employment Business in relation to this vacancy Show more →