Inbound Customer Service Advisor
Description✓Adecco have partnered with a leading UK based company which provides customer care, sales, technical support worldwide.
✓Working Hours
✓Monday to Friday 9am to 5pm
✓Responsibilities:
✓The position requires high effectiveness and high quality business execution, including but not restricted to the
✓following key focus areas:
✓Responsible for maintaining appropriate and comprehensive records of all customer discussions on the relevant client database in line with current procedures
✓This includes accurate prioritisation and triaging of the issues logged by customers
✓Responsible for answering the phone and resolving issues raised by customers in a timely manner and in accordance with agreed service level agreements.
✓Responsible for identifying and dealing with all third-party issues e.g
✓integration issues with the software
✓Responsible for handling inbound via the automated Dialler system.
✓Responsible for processing data concerning account management, which implies understanding, decision-making, analysis and good communication skills.
✓Active participation in all aspects of training and self-accountability for personal development and objectives.
✓Ensure that all company policies and processes are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Benefits
✓Free on-site secure parking
✓25 days paid holiday plus paid bank holidays
✓Good location close to local amenities and bus services
✓Eye test vouchersAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →
✓Working Hours
✓Monday to Friday 9am to 5pm
✓Responsibilities:
✓The position requires high effectiveness and high quality business execution, including but not restricted to the
✓following key focus areas:
✓Responsible for maintaining appropriate and comprehensive records of all customer discussions on the relevant client database in line with current procedures
✓This includes accurate prioritisation and triaging of the issues logged by customers
✓Responsible for answering the phone and resolving issues raised by customers in a timely manner and in accordance with agreed service level agreements.
✓Responsible for identifying and dealing with all third-party issues e.g
✓integration issues with the software
✓Responsible for handling inbound via the automated Dialler system.
✓Responsible for processing data concerning account management, which implies understanding, decision-making, analysis and good communication skills.
✓Active participation in all aspects of training and self-accountability for personal development and objectives.
✓Ensure that all company policies and processes are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Benefits
✓Free on-site secure parking
✓25 days paid holiday plus paid bank holidays
✓Good location close to local amenities and bus services
✓Eye test vouchersAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →