Switchboard Operator
Description✓We are recruiting a Switchboard Operator to come join Coventry University Estates Team.
✓You will be providing a professional switchboard service for callers to the Group, ensuring all calls are dealt with efficiently and helpfully ensuring the caller needs are met and appropriate information has been provided.
✓Hours are Monday - Friday
✓Afternoon shift : 12.30pm - 5pm
✓As a Switchboard Operator, your main responsibilities will be:
✓*Handle all incoming calls into the Group during working hours
✓*Maintain up to date telephone records
✓*Maintain up to date knowledge of the Group, including internal organisation, in order to direct callers to appropriate locations or sources for further help
✓*Following the Group procedures and practices and carry out any appropriate administrative or maintenance work associated with the normal duties
✓*Record any observed problems with the switchboard equipment and ensure that they are promptly reported
✓*Provide a high level of customer care at all times when dealing with and communicating with customers
✓*Provide support where necessary for a professional and well-maintained reception and for department events and open days
✓Skills and Experience required for the role:
✓*Previous switchboard / telephone system experience
✓*Excellent telephone manner
✓*Excellent customer service
✓*Professional
✓*Excellent communication skills
✓*IT literate
✓*Organisational skills
✓Hours / Salary:
✓Monday to Friday
✓Afternoon shift : 12.30pm - 5pm
✓£10.71 p/h Show more →
✓You will be providing a professional switchboard service for callers to the Group, ensuring all calls are dealt with efficiently and helpfully ensuring the caller needs are met and appropriate information has been provided.
✓Hours are Monday - Friday
✓Afternoon shift : 12.30pm - 5pm
✓As a Switchboard Operator, your main responsibilities will be:
✓*Handle all incoming calls into the Group during working hours
✓*Maintain up to date telephone records
✓*Maintain up to date knowledge of the Group, including internal organisation, in order to direct callers to appropriate locations or sources for further help
✓*Following the Group procedures and practices and carry out any appropriate administrative or maintenance work associated with the normal duties
✓*Record any observed problems with the switchboard equipment and ensure that they are promptly reported
✓*Provide a high level of customer care at all times when dealing with and communicating with customers
✓*Provide support where necessary for a professional and well-maintained reception and for department events and open days
✓Skills and Experience required for the role:
✓*Previous switchboard / telephone system experience
✓*Excellent telephone manner
✓*Excellent customer service
✓*Professional
✓*Excellent communication skills
✓*IT literate
✓*Organisational skills
✓Hours / Salary:
✓Monday to Friday
✓Afternoon shift : 12.30pm - 5pm
✓£10.71 p/h Show more →