Trilingual Technical Support Specialist
Description✓Our client, an international IT hardware company, is looking for a trilingual Technical Support Specialist with fluent German, English AND another European language to join their international team on a hybrid basis
✓In this role, you will provide second line product support to their EMEA clients, so it is important to be fluent in the three languages and to have previous experience within a technical environment.
✓Your responsibilities will include:
✓Taking second line support calls from customers, partners, resellers, subcontractors and engineers
✓Entering information into the call management database
✓Monitoring the call escalations
✓Escalating the call to the next appropriate level of customer service management where necessaryAbout you:
✓This role is great for someone who enjoys troubleshooting and solving problems, and they are looking for someone who is particularly skilled at troubleshooting IT issues
✓This role is permanent and due to the size of the organisation there is excellent potential to grow and progress.
✓Profile:
✓Required to be fluent in German, English AND another European language [written and spoken]
✓Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment
✓Solid knowledge of Microsoft operating systems
✓Demonstrated interpersonal skills and the ability to work as part of a team and independently
✓Strong communication skillsTo apply, please send your CV in English and in Word format to Joana
✓languagematters is acting as an employment agency in relation to this vacancy Show more →
✓In this role, you will provide second line product support to their EMEA clients, so it is important to be fluent in the three languages and to have previous experience within a technical environment.
✓Your responsibilities will include:
✓Taking second line support calls from customers, partners, resellers, subcontractors and engineers
✓Entering information into the call management database
✓Monitoring the call escalations
✓Escalating the call to the next appropriate level of customer service management where necessaryAbout you:
✓This role is great for someone who enjoys troubleshooting and solving problems, and they are looking for someone who is particularly skilled at troubleshooting IT issues
✓This role is permanent and due to the size of the organisation there is excellent potential to grow and progress.
✓Profile:
✓Required to be fluent in German, English AND another European language [written and spoken]
✓Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environment
✓Solid knowledge of Microsoft operating systems
✓Demonstrated interpersonal skills and the ability to work as part of a team and independently
✓Strong communication skillsTo apply, please send your CV in English and in Word format to Joana
✓languagematters is acting as an employment agency in relation to this vacancy Show more →
Features
- ✓Benefits