Audio Visual Service Transition Technician
Description✓Role Overview:
✓proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
✓Our immediate requirement is for an experienced Service Transition Technician to be a key part of our transition team, representing proAV to support new and old client sites, to ensure a high level of BAU Services are created and demonstrated to the client.
✓One of many openings available at proAV [who have over 500 team members globally], this position is working across various client sites which reach across the UK and Europe
✓The job holder will be required to assist in the appropriate support structure.
✓This is an exciting opportunity for an exceptional Service Transition Technician to join an established operation with scope to drive and enhance the service at every opportunity
✓Working with the STM to ensure the team is aligned with all other proAV departments and proAV working practices.
✓Experience and seniority of the position will be reflected by the remuneration and benefits package.
✓Key Responsibilities:
✓* Day to day ownership of transition assignment [Reporting to STM]
✓* Working with Service Transition Manager [STM], Service Transition [STE] to ensure the service received by the client are of the highest level to exceed on site FM business requirements, arranging training as and when required to meet assignment scope
✓* The requirement is to ensure all deployed AV is checked and reported
✓* Monitoring STT-BS bookings, ensuring time on site is efficient and assisting others within the department
✓* To assist in building and maintaining the Service Transition Team data base
✓* Point of escalation for internal requests e.g
✓from STM/STE team
✓* Point of escalation for client requests during transition timeline
✓* Creating status reports and escalated incidents [during transition] and managing through to completion
✓Includes client communication and updates where required
✓* Working with Helpdesk team to ensure we are aligned and ready to support, ensuring the communication to the client is fulfilled
✓Desirable Skills:
✓* Technically proficient in AV / VC technologies
✓* Team player working with other STE and STM
✓* Ability to take responsibility
✓* Ability to multi-task and prioritise
✓* Excellent communicator on both telephone and email
✓* Meticulous attention to detail
✓* Organised
✓About Us:
✓proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
✓From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.
✓We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents
✓To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
✓From our state-of-the-art Customer Services Centre and Video Network Operations Centre [VNOC] our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
✓Equal Opportunities:
✓proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation
✓We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit
✓The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers Show more →
✓proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
✓Our immediate requirement is for an experienced Service Transition Technician to be a key part of our transition team, representing proAV to support new and old client sites, to ensure a high level of BAU Services are created and demonstrated to the client.
✓One of many openings available at proAV [who have over 500 team members globally], this position is working across various client sites which reach across the UK and Europe
✓The job holder will be required to assist in the appropriate support structure.
✓This is an exciting opportunity for an exceptional Service Transition Technician to join an established operation with scope to drive and enhance the service at every opportunity
✓Working with the STM to ensure the team is aligned with all other proAV departments and proAV working practices.
✓Experience and seniority of the position will be reflected by the remuneration and benefits package.
✓Key Responsibilities:
✓* Day to day ownership of transition assignment [Reporting to STM]
✓* Working with Service Transition Manager [STM], Service Transition [STE] to ensure the service received by the client are of the highest level to exceed on site FM business requirements, arranging training as and when required to meet assignment scope
✓* The requirement is to ensure all deployed AV is checked and reported
✓* Monitoring STT-BS bookings, ensuring time on site is efficient and assisting others within the department
✓* To assist in building and maintaining the Service Transition Team data base
✓* Point of escalation for internal requests e.g
✓from STM/STE team
✓* Point of escalation for client requests during transition timeline
✓* Creating status reports and escalated incidents [during transition] and managing through to completion
✓Includes client communication and updates where required
✓* Working with Helpdesk team to ensure we are aligned and ready to support, ensuring the communication to the client is fulfilled
✓Desirable Skills:
✓* Technically proficient in AV / VC technologies
✓* Team player working with other STE and STM
✓* Ability to take responsibility
✓* Ability to multi-task and prioritise
✓* Excellent communicator on both telephone and email
✓* Meticulous attention to detail
✓* Organised
✓About Us:
✓proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
✓From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.
✓We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents
✓To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
✓From our state-of-the-art Customer Services Centre and Video Network Operations Centre [VNOC] our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.
✓Equal Opportunities:
✓proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation
✓We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit
✓The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers Show more →