Staging Technician
Description✓This position is responsible for ensuring the Product staging operations are conducted in accordance with company standards, and the product meets the customer expectations
✓Main duty consists of applying customer software to devices and track all work completed on the required systems.
✓Key Accountabilities: • Stage customer owned equipment with required software as set out in the staging documentation
✓• Maintains accurate information regarding outgoing products through the use of RTS maintenance system
✓• Meet quality and productivity standards whilst operating against Key Performance Indicators for the position
✓• Perform quality checks on staged devices to ensure all steps have been completed successfully
✓• Establishing and maintain effective working relationships with internal staff at all levels
✓• Conveys information courteously and promptly
✓• Assist and support other technical services and operations staff
✓• Highlight device staging challenges to the operations administration team to ensure any required escalations are managed to resolution
✓• Provide suggestions for improvement options that could improve department productivity
✓• Attends meetings and training
✓• Demonstrate a high level of attention to detail when staging devices to ensure the work is accurate and complete
✓• Demonstrate a professional demeanour as per other staging technicians
✓• Work cooperatively and foster teamwork by helping co-workers with essential functions.
✓Knowledge and Experience:
✓• Experience in data configuration and/or capture an advantage.
✓• Must have a technical aptitude, manual dexterity, willingness and ability to learn new software and hardware configuration and techniques.
✓• Demonstrate accuracy and attention to detail.
✓• Must have good organizational and time management skills.
✓• Must possess strong communication skills for internal interaction Show more →
✓Main duty consists of applying customer software to devices and track all work completed on the required systems.
✓Key Accountabilities: • Stage customer owned equipment with required software as set out in the staging documentation
✓• Maintains accurate information regarding outgoing products through the use of RTS maintenance system
✓• Meet quality and productivity standards whilst operating against Key Performance Indicators for the position
✓• Perform quality checks on staged devices to ensure all steps have been completed successfully
✓• Establishing and maintain effective working relationships with internal staff at all levels
✓• Conveys information courteously and promptly
✓• Assist and support other technical services and operations staff
✓• Highlight device staging challenges to the operations administration team to ensure any required escalations are managed to resolution
✓• Provide suggestions for improvement options that could improve department productivity
✓• Attends meetings and training
✓• Demonstrate a high level of attention to detail when staging devices to ensure the work is accurate and complete
✓• Demonstrate a professional demeanour as per other staging technicians
✓• Work cooperatively and foster teamwork by helping co-workers with essential functions.
✓Knowledge and Experience:
✓• Experience in data configuration and/or capture an advantage.
✓• Must have a technical aptitude, manual dexterity, willingness and ability to learn new software and hardware configuration and techniques.
✓• Demonstrate accuracy and attention to detail.
✓• Must have good organizational and time management skills.
✓• Must possess strong communication skills for internal interaction Show more →