After Sales Engineer / Aftersales Support – HVACR
Description✓After Sales Engineer / Aftersales Support – HVACR
✓Are you a hands-on engineer looking to transition into an office-based technical support role? Or are you already in an office-type position with the prior hands experience required, and looking for a new challenge?
✓Why This Company?
✓This world-leading organisation has extensive experience delivering innovative, diverse and energy-efficient solutions across the globe.
✓Due to further growth, this market-leading manufacturer is looking to add an experienced professional from the HVACR sector to join their technical division and provide aftersales technical support to distributors and partners across Europe.
✓With thorough training, a supportive team, and no plans to slow down, there will be career opportunities available for an ambitious and driven individual who is looking to expand on their industry knowledge.
✓Rewards & Benefits
✓* £35K-£45K basic salary
✓* 8% Annual Bonus
✓* Private Healthcare.
✓* Life Assurance – 4x salary.
✓* Hybrid Working - 2-days WFH & 3-days office.
✓About The Role
✓As an After Sales Engineer, you will initially operate from my client’s West London office before moving to a 2-day home / 3-days office arrangement, once fully operational.
✓In this position, you will be joining the After Sales Support team, providing support to distributors and their customers beyond project completion, to ensure a trouble-free and seamless operation.
✓After the completion of your induction and product training you will be responsible for:
✓* Providing technical support to European HVAC distributors/agents/customers.
✓* Handling and responding to enquiries promptly.
✓* Visiting customers' offices when needed to troubleshoot and handle any issues that have arisen [EU Travel which will usually be around once a month for 1-2days]
✓* Aiding in the development of Technical Support Documentation and Support Tools.
✓* Registering products to National Quality Certification Schemes.
✓* Maintaining an accurate and up-to-date CRM.
✓About You
✓As a technical role, it is essential that you possess a minimum of 2 years of hands-on engineering experience from within the air conditioning or refrigeration market, either from a manufacture or distributor.
✓To be successful, you will either be;
✓* A hands-on engineer looking to transition into an office-based technical support role.
✓OR
✓* Already in an office-type position with the prior hands-on experience required and looking for a new challenge.
✓You will require an extensive understanding of the refrigeration cycle and an understanding of EU regulations related to HVAC
✓If this experience was from another EU country other than the UK, this would be advantageous, as would the ability to speak another language[s].
✓To fit this profile, you will be an ambitious individual with great communication skills and the ability to retain technical information
✓Due to the nature of the role, it is also essential you have strong attention to detail and a methodical approach to your work.
✓An Engineering qualification is beneficial, but not essential
✓Other key skills include:
✓* Great prioritisation and problem-solving skills.
✓* Competent use of Microsoft Office, Outlook & CRM.
✓* Experienced working as part of a team & on your own initiative.
✓* The ability to build & maintain trusting relationships.
✓----------------------------------------------------------
✓Interested in this role? Here’s what happens next…
✓Click the apply button to send us your CV
✓If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.
✓Thank you for taking the time to read about this opportunity
✓We look forward to hearing from you,
✓Team Mase.
✓----------------------------------------------------------
✓Job Ref: [Apply online only]-CVL
✓After Sales Engineer / Aftersales Support – HVACR
✓Location: West London
✓Keywords: HVAC, HVACR, HVAC-R, Air Conditioning, AirCon, Air-Con, AD, Ventilation, Ventilating, Heat, Heating, Cool, Cooling, Chill, Chilling, Refrigeration, Aftersales, After Sales, After-Sales, Aftercare, After care, After-Care, Post Sales, Post Sales, Post-Sales, Engineer, Engineering Show more →
✓Are you a hands-on engineer looking to transition into an office-based technical support role? Or are you already in an office-type position with the prior hands experience required, and looking for a new challenge?
✓Why This Company?
✓This world-leading organisation has extensive experience delivering innovative, diverse and energy-efficient solutions across the globe.
✓Due to further growth, this market-leading manufacturer is looking to add an experienced professional from the HVACR sector to join their technical division and provide aftersales technical support to distributors and partners across Europe.
✓With thorough training, a supportive team, and no plans to slow down, there will be career opportunities available for an ambitious and driven individual who is looking to expand on their industry knowledge.
✓Rewards & Benefits
✓* £35K-£45K basic salary
✓* 8% Annual Bonus
✓* Private Healthcare.
✓* Life Assurance – 4x salary.
✓* Hybrid Working - 2-days WFH & 3-days office.
✓About The Role
✓As an After Sales Engineer, you will initially operate from my client’s West London office before moving to a 2-day home / 3-days office arrangement, once fully operational.
✓In this position, you will be joining the After Sales Support team, providing support to distributors and their customers beyond project completion, to ensure a trouble-free and seamless operation.
✓After the completion of your induction and product training you will be responsible for:
✓* Providing technical support to European HVAC distributors/agents/customers.
✓* Handling and responding to enquiries promptly.
✓* Visiting customers' offices when needed to troubleshoot and handle any issues that have arisen [EU Travel which will usually be around once a month for 1-2days]
✓* Aiding in the development of Technical Support Documentation and Support Tools.
✓* Registering products to National Quality Certification Schemes.
✓* Maintaining an accurate and up-to-date CRM.
✓About You
✓As a technical role, it is essential that you possess a minimum of 2 years of hands-on engineering experience from within the air conditioning or refrigeration market, either from a manufacture or distributor.
✓To be successful, you will either be;
✓* A hands-on engineer looking to transition into an office-based technical support role.
✓OR
✓* Already in an office-type position with the prior hands-on experience required and looking for a new challenge.
✓You will require an extensive understanding of the refrigeration cycle and an understanding of EU regulations related to HVAC
✓If this experience was from another EU country other than the UK, this would be advantageous, as would the ability to speak another language[s].
✓To fit this profile, you will be an ambitious individual with great communication skills and the ability to retain technical information
✓Due to the nature of the role, it is also essential you have strong attention to detail and a methodical approach to your work.
✓An Engineering qualification is beneficial, but not essential
✓Other key skills include:
✓* Great prioritisation and problem-solving skills.
✓* Competent use of Microsoft Office, Outlook & CRM.
✓* Experienced working as part of a team & on your own initiative.
✓* The ability to build & maintain trusting relationships.
✓----------------------------------------------------------
✓Interested in this role? Here’s what happens next…
✓Click the apply button to send us your CV
✓If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.
✓Thank you for taking the time to read about this opportunity
✓We look forward to hearing from you,
✓Team Mase.
✓----------------------------------------------------------
✓Job Ref: [Apply online only]-CVL
✓After Sales Engineer / Aftersales Support – HVACR
✓Location: West London
✓Keywords: HVAC, HVACR, HVAC-R, Air Conditioning, AirCon, Air-Con, AD, Ventilation, Ventilating, Heat, Heating, Cool, Cooling, Chill, Chilling, Refrigeration, Aftersales, After Sales, After-Sales, Aftercare, After care, After-Care, Post Sales, Post Sales, Post-Sales, Engineer, Engineering Show more →
Features
- ✓8% Bonus + Hybrid Working