Customer Advisor
Description✓CUSTOMER ADVISOR – PRODUCTION / KNUTSFORD / COMPETITIVE PAY
✓Are you a Customer Service Person with experience or an interest in working within a production environment, looking to build a rewarding career with a market leading organisation? If so, Oliver Valves is the place for you!
✓Advert Content:
✓Are you a Customer Service individual with experience in handling customer orders in a production environment? Are you looking to build a rewarding career with a market leading organisation? If so, Oliver Valves is the place for you!
✓Oliver Valves is the fastest growing and most successful family-owned valve manufacturer in the UK
✓We have won nationally recognized awards for Export, Manufacturing and Growth – as well as the coveted Queens Award for Industry.
✓People are the core of everything we do, and as such we focus on recruiting people with the right attitude, flexibility, enthusiasm and the willingness to learn
✓We can teach you the skills required and develop you onwards.
✓The Role
✓A fantastic new opening has arisen for someone experienced in Customer Service to join our Production Team in Knutsford, Cheshire
✓The position plays a vital role in ensuring customer satisfaction and your primary responsibility will be to ensure all customer communication regarding their order is valid and timely
✓You will be the first point of contact for customer order enquiries and your duties will include, but not be limited to:
✓Responding to customer e-mails / phone calls in a timely manner of 24 hours or less
✓Ensuring customers have an up to date status for their order regularly
✓Facilitating schedule of orders and resolving issues
✓Reviewing order status and ensuring timely picks to meet on time delivery
✓Coordinating with different departments [Sales / Engineering / Planning / Purchasing / Documentation / Logistics] to ensure the products and associated documentation for each customer order will ship as per the promise date.
✓Ensuring orders are processed, scheduled, monitored and fulfilled accurately, promptly and efficiently.
✓The Candidate
✓To be successful in this role, you will need to be customer-focussed, have a pro-active approach to your work and be able to use your own initiative, driving orders through the system
✓You will need clear and professional communication skills, will need to be passionate about your role and provide excellent customer service and on-time delivery. Experience in a manufacturing/production environment would be an advantage, although not essential.
✓Successful candidates should
✓Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
✓Have the ability to multitask and manage your own time.
✓Be self-motivated and possess excellent oral and written communication skills.
✓Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
✓Be able to stay calm when dealing with customer complaints in challenging situations Show more →
✓Are you a Customer Service Person with experience or an interest in working within a production environment, looking to build a rewarding career with a market leading organisation? If so, Oliver Valves is the place for you!
✓Advert Content:
✓Are you a Customer Service individual with experience in handling customer orders in a production environment? Are you looking to build a rewarding career with a market leading organisation? If so, Oliver Valves is the place for you!
✓Oliver Valves is the fastest growing and most successful family-owned valve manufacturer in the UK
✓We have won nationally recognized awards for Export, Manufacturing and Growth – as well as the coveted Queens Award for Industry.
✓People are the core of everything we do, and as such we focus on recruiting people with the right attitude, flexibility, enthusiasm and the willingness to learn
✓We can teach you the skills required and develop you onwards.
✓The Role
✓A fantastic new opening has arisen for someone experienced in Customer Service to join our Production Team in Knutsford, Cheshire
✓The position plays a vital role in ensuring customer satisfaction and your primary responsibility will be to ensure all customer communication regarding their order is valid and timely
✓You will be the first point of contact for customer order enquiries and your duties will include, but not be limited to:
✓Responding to customer e-mails / phone calls in a timely manner of 24 hours or less
✓Ensuring customers have an up to date status for their order regularly
✓Facilitating schedule of orders and resolving issues
✓Reviewing order status and ensuring timely picks to meet on time delivery
✓Coordinating with different departments [Sales / Engineering / Planning / Purchasing / Documentation / Logistics] to ensure the products and associated documentation for each customer order will ship as per the promise date.
✓Ensuring orders are processed, scheduled, monitored and fulfilled accurately, promptly and efficiently.
✓The Candidate
✓To be successful in this role, you will need to be customer-focussed, have a pro-active approach to your work and be able to use your own initiative, driving orders through the system
✓You will need clear and professional communication skills, will need to be passionate about your role and provide excellent customer service and on-time delivery. Experience in a manufacturing/production environment would be an advantage, although not essential.
✓Successful candidates should
✓Be proficient with MRP systems and Excel/Word and evidence strong analytical skills.
✓Have the ability to multitask and manage your own time.
✓Be self-motivated and possess excellent oral and written communication skills.
✓Have the ability to question the reasons why deliveries cannot be achieved and think of alternative courses of action to achieve goals.
✓Be able to stay calm when dealing with customer complaints in challenging situations Show more →