Factor Sales Advisor

DescriptionExciting New new roles , 4 x Factor Sales Advisor roles available
Based in - Smethwick B66 1RD
Hours - 8AM - 5PM Mon / Friday
Salary - £25,000 per annum
Job Duties
Complete telephone and email sales enquiries
Deal with customer queries efficiently and effectively or escalate where necessary
Input customer orders and raise delivery notes to ensure or escalate order delivery
Arrange the collection of returning goods from customer premises
Upon request update customer order delivery status including live and outstanding deliveries
Ensure the accurate completion of paperwork including delivery paperwork and QHSE documentation
Monitoring customer repair jobs through the workshop and maintain customer communication throughout
Assist is populating and maintaining Central customer database [CRM]
Actively premote all company services and participation in sales promotions
Be flexible and willing to undertake tasks and roles eg parts and service and sales
Raise any concerns with the head of factor sales and when necessary
Provide ideas for continous customer improvements
Requirements /experience
Proven experience working within a fast paced telephone sales environment
Proficiency in MS Office [MS Excel and MS Outlook in particular
A basic technical understanding of the products and services offered by carwood motor units limited
Experience working with cataloguing software such as tecdoc, MAM autocat + Partslink24
Proven experience to work as part of a team
Attention to detail and problem solving skills
Excellent written and verbal communication skills
strong organisational skills and the ability to multitask
Displays a good attitude towards work and the aims and objectives of the company
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO [UK] Limited, Marks Sattin [UK] Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited
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Following some recent changes to data protection laws we have updated our Privacy Policy
To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website
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Smethwick, West Midlands
Salary Min25000Salary Max25000Contract TypePermanentSalary TypeAnnumAdded1m 18dID976172