Senior Photocopier Engineer / Team Leader - Walking
Description✓JJob Title: Senior Photocopier Field Service Engineer / Team Leader - Walking
✓Location: Herts / London
✓Salary & Benefits: up to £38,000 [relevant to experience] + Bonus, travel card [zones 1-6], laptop, phone, 25 days + stat, company incentives, employee assistance programme, ongoing training provided
✓Role:
✓Due continued growth in the print industry my clients are now looking to recruit a skilled Senior Photocopier Walking Engineer
✓Built on a solid reputation of delivering a first class service within the London area we are seeking like minded engineers who offer a little finesse and excellent customer care skills
✓You will be carrying out repair & preventative maintenance on multi-brand MFDs / Copiers
✓Ongoing training will be provided to enable you to reach your full potential and giving you the skills to offer the best possible service to clients
✓TASKS
✓* Managing the team including monthly 1-1 meetings, appraisals, first port of call for absence, issues etc.
✓* Overseeing the escalation process and ensuring the right team member supports the call
✓This may be someone else in the team for example our hardware specialist.
✓* Software experience with the drive to learn and progress
✓You will have completed installations, planning meetings with clients and support post install
✓The ability to mentor others in the team is also key.
✓* Mentoring and recognising strengths within the team to bring in the right team members at the right time.
✓* This will include in field work also including: completing preventative maintenance and field modifications, attending and diagnosing breakdowns including liaising with customers, listening and investigating issues.
✓* Ordering parts through the system and closing down calls with complete & comprehensive notes.
✓* Managing the parts cycle times via the Preventative Maintenance visits to minimise breakdowns.
✓* Installing new devices including network connectivity, driver loading, personalisation settings and end user training.
✓* Working as a member of a close-knit team to provide efficient service delivery.
✓* Working collaboratively with 3rd party suppliers building relationships to enhance services
✓OTHER DUTIES
✓* Keeping up to date with technical bulletins and cascading the knowledge to the team via emails and Service Team meetings.
✓* Training & developing the junior team members and knowledge sharing within the team re part modifications or new fixes.
✓SKILLS AND QUALIFICATIONS
✓* Excellent analytical, interpersonal and communications skills
✓* Proven people management skills
✓* Ability to work in a fast paced, self-directed environment
✓* Strong time management skills
✓* Ability to multi-task activities with shifting priorities
✓Able to work productively in a pressurised environment
✓* Solid communication skills, both written and verbal
✓* Superior attention to detail
✓* Organisational and planning skills
✓* Multi-tasking ability
✓* Ethical and trustworthy
✓PERSONAL QUALITIES/BEHAVIORS
✓* A team player - happy to help others when required but also to personally seek help for themselves if they need it
✓* Integrity - does what they say they are going to do, someone people trust
✓* Service orientated - understands that we are a service business and helps to deliver our promise when dealing with customers
✓* Positive - looks for solutions to problems
✓* Honesty - does the right thing even if its uncomfortable
✓* A desire to learn and grow - ability to ask and receive feedback positively
✓* A hands-on attitude - willing to 'get stuck in' to a multitude of tasks
✓* Commercially aware
✓* Willing to work extended hours during busy periods
✓Essential skills:
✓Hardware experience a priority - MFD / Photocopier
✓Can do attitude
✓5 years + print experience ideally in dealing with escalations, leading small teams
✓Customer facing experience
✓Interesting in career advancement
✓Excellent communication skills
✓Solutions
✓Application
✓If you have any questions or would like to apply for this position in confidence, please email or call [phone number removed] Show more →
✓Location: Herts / London
✓Salary & Benefits: up to £38,000 [relevant to experience] + Bonus, travel card [zones 1-6], laptop, phone, 25 days + stat, company incentives, employee assistance programme, ongoing training provided
✓Role:
✓Due continued growth in the print industry my clients are now looking to recruit a skilled Senior Photocopier Walking Engineer
✓Built on a solid reputation of delivering a first class service within the London area we are seeking like minded engineers who offer a little finesse and excellent customer care skills
✓You will be carrying out repair & preventative maintenance on multi-brand MFDs / Copiers
✓Ongoing training will be provided to enable you to reach your full potential and giving you the skills to offer the best possible service to clients
✓TASKS
✓* Managing the team including monthly 1-1 meetings, appraisals, first port of call for absence, issues etc.
✓* Overseeing the escalation process and ensuring the right team member supports the call
✓This may be someone else in the team for example our hardware specialist.
✓* Software experience with the drive to learn and progress
✓You will have completed installations, planning meetings with clients and support post install
✓The ability to mentor others in the team is also key.
✓* Mentoring and recognising strengths within the team to bring in the right team members at the right time.
✓* This will include in field work also including: completing preventative maintenance and field modifications, attending and diagnosing breakdowns including liaising with customers, listening and investigating issues.
✓* Ordering parts through the system and closing down calls with complete & comprehensive notes.
✓* Managing the parts cycle times via the Preventative Maintenance visits to minimise breakdowns.
✓* Installing new devices including network connectivity, driver loading, personalisation settings and end user training.
✓* Working as a member of a close-knit team to provide efficient service delivery.
✓* Working collaboratively with 3rd party suppliers building relationships to enhance services
✓OTHER DUTIES
✓* Keeping up to date with technical bulletins and cascading the knowledge to the team via emails and Service Team meetings.
✓* Training & developing the junior team members and knowledge sharing within the team re part modifications or new fixes.
✓SKILLS AND QUALIFICATIONS
✓* Excellent analytical, interpersonal and communications skills
✓* Proven people management skills
✓* Ability to work in a fast paced, self-directed environment
✓* Strong time management skills
✓* Ability to multi-task activities with shifting priorities
✓Able to work productively in a pressurised environment
✓* Solid communication skills, both written and verbal
✓* Superior attention to detail
✓* Organisational and planning skills
✓* Multi-tasking ability
✓* Ethical and trustworthy
✓PERSONAL QUALITIES/BEHAVIORS
✓* A team player - happy to help others when required but also to personally seek help for themselves if they need it
✓* Integrity - does what they say they are going to do, someone people trust
✓* Service orientated - understands that we are a service business and helps to deliver our promise when dealing with customers
✓* Positive - looks for solutions to problems
✓* Honesty - does the right thing even if its uncomfortable
✓* A desire to learn and grow - ability to ask and receive feedback positively
✓* A hands-on attitude - willing to 'get stuck in' to a multitude of tasks
✓* Commercially aware
✓* Willing to work extended hours during busy periods
✓Essential skills:
✓Hardware experience a priority - MFD / Photocopier
✓Can do attitude
✓5 years + print experience ideally in dealing with escalations, leading small teams
✓Customer facing experience
✓Interesting in career advancement
✓Excellent communication skills
✓Solutions
✓Application
✓If you have any questions or would like to apply for this position in confidence, please email or call [phone number removed] Show more →
Features
- ✓25 days / pension / travel