Technical Support Specialist
Description✓To provide technical support by phone, fax, e-mail and assist in face-to-face training of customers in the use of and applications for LV products and specifically for Power Breakers and Switchgear
✓Client Details
✓One of the world's leading engineering companies which helps customers to use electrical power effectively and to increase industrial productivity in a sustainable way; provides value-added solutions in robotics, machine and factory automation and has around 20 locations in UK.
✓For the 2nd year running has been recognised as a Top Employer in UK.
✓Description
✓Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, per working day
✓Respond to e-mails sent to the Technical Support team within 2 working days
✓Inspect & process products returned for warranty issues
✓Present training courses in house to customers on technical product features
✓Use Salesforce customer database to identify sales leads to external engineers
✓Use Salesforce customer database to send out quotations over £2000 net value
✓Maintain the archive library of the company and incorporated business catalogues
✓Send technical catalogues out to customers on request via LV Connect workflow
✓Keep up to date with product knowledge by means of e-learning, Factory training and industry portals such as VoltimumProfile
✓Essential
✓· HNC/ONC/Btec Level 3 Electrical engineering
✓· Use of Microsoft office package [ Word, Excel etc]
✓· Good telephone manner
✓Desirable
✓· Knowledge of BS7671 requirements for Building Services sector
✓· Experience within electrical Switchgear wholesale market or similar
✓· Knowledge of Electrical Switchgear applications
✓Job Offer
✓Great salary
✓Career progression
✓Stability Show more →
✓Client Details
✓One of the world's leading engineering companies which helps customers to use electrical power effectively and to increase industrial productivity in a sustainable way; provides value-added solutions in robotics, machine and factory automation and has around 20 locations in UK.
✓For the 2nd year running has been recognised as a Top Employer in UK.
✓Description
✓Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, per working day
✓Respond to e-mails sent to the Technical Support team within 2 working days
✓Inspect & process products returned for warranty issues
✓Present training courses in house to customers on technical product features
✓Use Salesforce customer database to identify sales leads to external engineers
✓Use Salesforce customer database to send out quotations over £2000 net value
✓Maintain the archive library of the company and incorporated business catalogues
✓Send technical catalogues out to customers on request via LV Connect workflow
✓Keep up to date with product knowledge by means of e-learning, Factory training and industry portals such as VoltimumProfile
✓Essential
✓· HNC/ONC/Btec Level 3 Electrical engineering
✓· Use of Microsoft office package [ Word, Excel etc]
✓· Good telephone manner
✓Desirable
✓· Knowledge of BS7671 requirements for Building Services sector
✓· Experience within electrical Switchgear wholesale market or similar
✓· Knowledge of Electrical Switchgear applications
✓Job Offer
✓Great salary
✓Career progression
✓Stability Show more →