Guest Service Manager
Description✓Our client is looking for a Guest Service Manager to join their team.
✓Position Overview
✓· To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.
✓· Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times.
✓What you'll do
✓· Duty Manager responsibilities - to oversee the running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
✓· Ultimately responsible for the provision of a seamless guest experience.
✓· Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all standards.
✓· Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction
✓Log all incidents and follow up with the General Manager and the guest.
✓· Attend meetings when necessary including the daily morning meetings.
✓· Ensure a lobby presence at all times especially peak times
✓Greeting and meeting with guests
✓Ensuring all VIP Guests are met.
✓· High engagement with guests throughout their stay to make them feel at home
✓In addition promoting hotel services and facilities.
✓· Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
✓· Daily reporting including nightly reports when required
✓· Run end of day using the hotels operating system when required
✓· Create daily briefing sheet
✓· Send out report pack to HOD’s
✓· To coordinate with all hotel departments by anticipating and communicating guests needs.
✓· Daily Inspection of Front of House/ Back Office areas and guest rooms.
✓· Following up on guest complaints and queries from the day
✓· Comply with all statutory and company health and safety, fire, bomb and security regulations
✓· Ensure job required certificates are kept up to date
✓· Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
✓· You may on occasion be required to adjust your hours of work to cover the hotel needs
✓What you'll bring
✓· Hospitality degree
✓· 5 star experience
✓· Previous Duty Manager experience
✓· Computer Management system
✓· Customer Orientated
✓· Good written and spoken English
✓· Good organization
✓· Team player
✓· Opera
✓Competitive Salary
✓**If you have not heard back from us within 7 working days please assume you have been unsuccessful Show more →
✓Position Overview
✓· To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.
✓· Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times.
✓What you'll do
✓· Duty Manager responsibilities - to oversee the running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
✓· Ultimately responsible for the provision of a seamless guest experience.
✓· Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all standards.
✓· Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction
✓Log all incidents and follow up with the General Manager and the guest.
✓· Attend meetings when necessary including the daily morning meetings.
✓· Ensure a lobby presence at all times especially peak times
✓Greeting and meeting with guests
✓Ensuring all VIP Guests are met.
✓· High engagement with guests throughout their stay to make them feel at home
✓In addition promoting hotel services and facilities.
✓· Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
✓· Daily reporting including nightly reports when required
✓· Run end of day using the hotels operating system when required
✓· Create daily briefing sheet
✓· Send out report pack to HOD’s
✓· To coordinate with all hotel departments by anticipating and communicating guests needs.
✓· Daily Inspection of Front of House/ Back Office areas and guest rooms.
✓· Following up on guest complaints and queries from the day
✓· Comply with all statutory and company health and safety, fire, bomb and security regulations
✓· Ensure job required certificates are kept up to date
✓· Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
✓· You may on occasion be required to adjust your hours of work to cover the hotel needs
✓What you'll bring
✓· Hospitality degree
✓· 5 star experience
✓· Previous Duty Manager experience
✓· Computer Management system
✓· Customer Orientated
✓· Good written and spoken English
✓· Good organization
✓· Team player
✓· Opera
✓Competitive Salary
✓**If you have not heard back from us within 7 working days please assume you have been unsuccessful Show more →