Hotel Receptionist
Description✓My client, a hotel near the centre of Worcester, is looking to recruit a Receptionist on a Permanent basis.
✓You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.
✓The main duties of the role include
✓• Answering the switchboard and transferring calls as required
✓• Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
✓• Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
✓• Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
✓• Dealing with guest requests and enquiries on a one to one basis and over the telephone
✓• Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
✓• Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
✓As a suitable candidate you will offer the following
✓- ideally, 12 months experience in a similar role
✓- Good communication skills
✓- Diplomacy to manage complaints and emergencies
✓- An ability to multi-task and manage your time
✓- be decisive when required
✓The pay-rate is £10.50, based on 40 hours per week, working week is based on 5 days out of 7
✓Keywords
✓hotel reception, duty manager
✓supervisor, opera, reservations, check-in Show more →
✓You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.
✓The main duties of the role include
✓• Answering the switchboard and transferring calls as required
✓• Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
✓• Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
✓• Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
✓• Dealing with guest requests and enquiries on a one to one basis and over the telephone
✓• Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
✓• Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
✓As a suitable candidate you will offer the following
✓- ideally, 12 months experience in a similar role
✓- Good communication skills
✓- Diplomacy to manage complaints and emergencies
✓- An ability to multi-task and manage your time
✓- be decisive when required
✓The pay-rate is £10.50, based on 40 hours per week, working week is based on 5 days out of 7
✓Keywords
✓hotel reception, duty manager
✓supervisor, opera, reservations, check-in Show more →