1st / 2nd Line EPOS Support
Description✓Our client now has an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems within the organisation's EPoS environment.
✓You will be required
✓to maintain an effective level of communication with all clients that require support on any IT issues, ensuring that all information affecting the use of IT systems is correctly communicated throughout relevant internal / external parties are kept informed of any issues that need escalating.
✓Offering excellent and prompt customer service and representing the company in a professional and courteous manner.
✓You will be required to heavily investigate customer's issues and provide diagnostics on a daily basis.
✓Ensuring customer's support issues are logged and recorded with a sufficient amount of detail
✓Desirable Technical Skills:
✓Sound understanding of EPoS operations
✓Understanding of Server/Client setups
✓Understanding of TCP/IP Networking
✓Experience in using VNC
✓Excellent technical knowledge of PCs and desktop hardware
✓Experience of Microsoft SQL Server
✓Experience of all Windows Operating Systems
✓Experience of Microsoft Services and Web Services
✓Knowledge of routers and switches, as well as firewalls
✓ALL APPLICANTS MUST BE FREE TO WORK IN THE UK.
✓Exposed Solutions is acting as an employment agency to this client.
✓Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any persons for this role Show more →
✓You will be required
✓to maintain an effective level of communication with all clients that require support on any IT issues, ensuring that all information affecting the use of IT systems is correctly communicated throughout relevant internal / external parties are kept informed of any issues that need escalating.
✓Offering excellent and prompt customer service and representing the company in a professional and courteous manner.
✓You will be required to heavily investigate customer's issues and provide diagnostics on a daily basis.
✓Ensuring customer's support issues are logged and recorded with a sufficient amount of detail
✓Desirable Technical Skills:
✓Sound understanding of EPoS operations
✓Understanding of Server/Client setups
✓Understanding of TCP/IP Networking
✓Experience in using VNC
✓Excellent technical knowledge of PCs and desktop hardware
✓Experience of Microsoft SQL Server
✓Experience of all Windows Operating Systems
✓Experience of Microsoft Services and Web Services
✓Knowledge of routers and switches, as well as firewalls
✓ALL APPLICANTS MUST BE FREE TO WORK IN THE UK.
✓Exposed Solutions is acting as an employment agency to this client.
✓Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any persons for this role Show more →