1st / 2nd Line IT Helpdesk Support
Description✓Job Title: 1st / 2nd Line IT Helpdesk Support
✓Location: South West London
✓Salary: £26,000
✓We are currently looking for an experienced 1st / 2nd Line IT Helpdesk Analyst to join an established IT Managed Service Provider based in South West London.
✓The successful candidate will provide technical support to customers and will be the first point of contact for queries and issues
✓You will be responsible for resolving IT problems and providing technical advice to clients.
✓Key Responsibilities:
✓Resolve technical issues and provide 1st / 2nd line technical support to clients
✓Analyse, diagnose and troubleshoot hardware and software issues
✓Maintain up-to-date records of customer interactions
✓Provide excellent customer service
✓Identify and escalate issues to the appropriate technical support teams
✓Monitor the service desk for incoming issues
✓Provide onsite support when required
✓Install applications, operating systems and hardware
✓Technical Skills Required:
✓Excellent knowledge of Microsoft Windows 10 and 11
✓Experience of Active Directory, Microsoft Office
✓Knowledge of MDM platforms [e.g
✓Intune, JAMF]
✓Knowledge of cloud technologies [Office 365, Azure]
✓Knowledge of networking [switches, routers, firewalls]
✓Experience of troubleshooting and diagnosing hardware and software issues
✓Excellent communication and customer service skills
✓If you are interested in this role and have the relevant experience, please apply for immediate consideration and interview and we will provide further details about the role.
✓In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy Show more →
✓Location: South West London
✓Salary: £26,000
✓We are currently looking for an experienced 1st / 2nd Line IT Helpdesk Analyst to join an established IT Managed Service Provider based in South West London.
✓The successful candidate will provide technical support to customers and will be the first point of contact for queries and issues
✓You will be responsible for resolving IT problems and providing technical advice to clients.
✓Key Responsibilities:
✓Resolve technical issues and provide 1st / 2nd line technical support to clients
✓Analyse, diagnose and troubleshoot hardware and software issues
✓Maintain up-to-date records of customer interactions
✓Provide excellent customer service
✓Identify and escalate issues to the appropriate technical support teams
✓Monitor the service desk for incoming issues
✓Provide onsite support when required
✓Install applications, operating systems and hardware
✓Technical Skills Required:
✓Excellent knowledge of Microsoft Windows 10 and 11
✓Experience of Active Directory, Microsoft Office
✓Knowledge of MDM platforms [e.g
✓Intune, JAMF]
✓Knowledge of cloud technologies [Office 365, Azure]
✓Knowledge of networking [switches, routers, firewalls]
✓Experience of troubleshooting and diagnosing hardware and software issues
✓Excellent communication and customer service skills
✓If you are interested in this role and have the relevant experience, please apply for immediate consideration and interview and we will provide further details about the role.
✓In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy Show more →
Features
- ✓Bonus Scheme & Specialist Training