1st / 2nd Line Support Engineer
Description✓1st / 2nd Line Support Engineer
✓London
✓Up to £33,000 + Excellent Benefits + Training & Progression
✓The Company:
✓Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field
✓Due to continued success, an opportunity has arisen for an experienced 1st/ 2nd Line Support Engineer to join their IT team.
✓As the IT Support / 2nd Line Engineer you will be working alongside 2 other engineers and the IT Manager to support 200 users across the business
✓You will be part of a forward-thinking team, presenting ideas to improve ways of working, simplify solutions and improve the use of IT across the business
✓You will also benefit from exposure and support to take on more technical queries and fantastic opportunities to progress and further your career.
✓This is a fantastic opportunity for a driven individual form an IT Support Engineer / 2nd Line Support Engineer / IT Support Analyst or similar background who is experienced in 2nd Line level support and looking to advance themselves.
✓The 1st/ 2nd Line Support Engineer Role:
✓Handling enquiries, requests and issues from users
✓Logging all reported issues, requests and changes using IT helpdesk tools
✓Monitor the logged issues and prioritise them and your workload accordingly, ensuring they are resolved in a timely manner
✓Liaising with 3rd party suppliers to resolve issues where required
✓Conducting IT inductions for new starters
✓Repairing and replacing hardware including laptops, mobiles and printers
✓Maintaining and regularly updating IT collateral and tools such as user guides and asset registers
✓Ordering relevant IT equipment for the team
✓Management of domains including ordering new domains, renewals etc
✓Identifying any reoccurring issues and suggesting areas of improvement or solutions
✓The Person:
✓Experience in an IT Support Engineer / 2nd Line Support Engineer / IT Support Analyst or similar role
✓Excellent knowledge of Microsoft 365, Microsoft Azure and Windows 10
✓Excellent communication at all levels, both written and verbal.
✓Able to work effectively and confidently under pressure.
✓Proven experience working on a Service Desk environmentGet Recruited is acting as an Employment Agency in relation to this vacancy Show more →
✓London
✓Up to £33,000 + Excellent Benefits + Training & Progression
✓The Company:
✓Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field
✓Due to continued success, an opportunity has arisen for an experienced 1st/ 2nd Line Support Engineer to join their IT team.
✓As the IT Support / 2nd Line Engineer you will be working alongside 2 other engineers and the IT Manager to support 200 users across the business
✓You will be part of a forward-thinking team, presenting ideas to improve ways of working, simplify solutions and improve the use of IT across the business
✓You will also benefit from exposure and support to take on more technical queries and fantastic opportunities to progress and further your career.
✓This is a fantastic opportunity for a driven individual form an IT Support Engineer / 2nd Line Support Engineer / IT Support Analyst or similar background who is experienced in 2nd Line level support and looking to advance themselves.
✓The 1st/ 2nd Line Support Engineer Role:
✓Handling enquiries, requests and issues from users
✓Logging all reported issues, requests and changes using IT helpdesk tools
✓Monitor the logged issues and prioritise them and your workload accordingly, ensuring they are resolved in a timely manner
✓Liaising with 3rd party suppliers to resolve issues where required
✓Conducting IT inductions for new starters
✓Repairing and replacing hardware including laptops, mobiles and printers
✓Maintaining and regularly updating IT collateral and tools such as user guides and asset registers
✓Ordering relevant IT equipment for the team
✓Management of domains including ordering new domains, renewals etc
✓Identifying any reoccurring issues and suggesting areas of improvement or solutions
✓The Person:
✓Experience in an IT Support Engineer / 2nd Line Support Engineer / IT Support Analyst or similar role
✓Excellent knowledge of Microsoft 365, Microsoft Azure and Windows 10
✓Excellent communication at all levels, both written and verbal.
✓Able to work effectively and confidently under pressure.
✓Proven experience working on a Service Desk environmentGet Recruited is acting as an Employment Agency in relation to this vacancy Show more →
Features
- ✓Excellent Benefits + Progression