1st Line IT Support Technician
Description✓Acorn by Synergie is currently searching for a 1st Line IT Support Technician to join a well-established, manufacturing business in North Yorkshire.
✓Working with a variety of users, the purpose of the role is to resolve or escalate technical issues in a prompt and professional manner.
✓As the first point of contact for all IT support queries, duties of the role will include:
✓* Respond to users' software or hardware queries via email or phone
✓* Identifying issues and talking the user through the required steps to resolve or escalate to the relevant teams when necessary
✓* Logging all calls and notes using a ticketing system to record progress and required actions
✓* Working with the IT Manager to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
✓* Liaising with internal and external stakeholders
✓* Carrying out daily checks and system audits
✓* Involvement in small and medium-sized projects
✓* Always looking to improve knowledge and understanding across the various software and hardware technologies supported by the team
✓It is essential that the successful candidate has extensive experience in a helpdesk or customer support role, within a customer-facing environment.
✓Full-time, permanent [40 hours per week]
✓Hours: Monday to Friday
✓Salary: Negotiable depending on the knowledge and experience to offer.
✓Acorn by Synergie acts as an employment agency for permanent recruitment Show more →
✓Working with a variety of users, the purpose of the role is to resolve or escalate technical issues in a prompt and professional manner.
✓As the first point of contact for all IT support queries, duties of the role will include:
✓* Respond to users' software or hardware queries via email or phone
✓* Identifying issues and talking the user through the required steps to resolve or escalate to the relevant teams when necessary
✓* Logging all calls and notes using a ticketing system to record progress and required actions
✓* Working with the IT Manager to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
✓* Liaising with internal and external stakeholders
✓* Carrying out daily checks and system audits
✓* Involvement in small and medium-sized projects
✓* Always looking to improve knowledge and understanding across the various software and hardware technologies supported by the team
✓It is essential that the successful candidate has extensive experience in a helpdesk or customer support role, within a customer-facing environment.
✓Full-time, permanent [40 hours per week]
✓Hours: Monday to Friday
✓Salary: Negotiable depending on the knowledge and experience to offer.
✓Acorn by Synergie acts as an employment agency for permanent recruitment Show more →