Band 5 ICT Operations Support Officer
Description✓Band 5 ICT Operations Support Officer, mon-fri 9am-5pm, £13.84 an hour
✓The role is temporary initially for 6 months.
✓This role will be trust wide with base being Antrim Area Hospital or ballymoney
✓Travel will be paid from base.
✓University degree or relevant professional qualification in an ICT discipline and have worked for at least 1 year in an ICT related technical role1 in a large organisation2
✓OR
✓HND or recognised equivalent professional qualification in and ICT discipline and have worked for at least 2 years in an ICT related technical role1 in a large orgnisation2.
✓OR
✓have worked for at least 5 years in an ICT related technical role1 in a large orgnisation2.
✓And
✓• ITIL foundation certificate or in the absence of same, can demonstrate knowledge of the principles and be willing to secure certification within 6 months of appointment
✓Relevant experience is considered to be one or more of the following in an ICT environment:
✓• Provision of ICT Services such as 3rd party support or hardware deployment
✓• 1st or 2nd line technical support to end users
✓• Participation in ICT projects in an ICT technical role
✓• Cyber security windows desktop infrastructure maintenance
✓A large organisation is considered to use more than 200 computer workstations
✓• Knowledge of best practice for the delivery of ICT services e.g
✓ITIL, ISO 20000, ISO 27001, Prince 2
✓• Ability to analyse, interpret and present statistical information verbally or in report format
✓• Ability to understand complex and specialised technical matters.
✓• High level interpersonal and communication skills and have an ability to provide clear, concise input.
✓• Ability to de-escalate difficult situations, which then lead to agreed outcomes.
✓• Ability to work as part of a team with a positive can do attitude, ability to work under pressure and on own initiative, have a logical approach, calm temperament and ability to organise and prioritise workload.
✓• Knowledge of current ICT hardware and software
✓• Working knowledge of a range of recent versions [from Office 2010] of software packages to include Microsoft Office Excel, Work, Access applications
✓Interview
✓• The post holder must be prepared to be flexible in relation to working outside of normal office hours, as required to meet the needs of the service
✓[This may include participation in an ICT on-call rota].
✓Hold a current full driving licence which is valid for use in the UK
✓• Access to a car on appointment
✓This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.
✓• General good health for the demands of the post.
✓Please email your CV in Microsoft word format to Aoife by clicking on the link below
✓Applicants must ensure their CV is accurate and up to date
✓The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
✓Please note only applicants that match this criteria can be considered for the role.
✓Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy
✓Apple Recruitment Services is an Equal Opportunities Employer Show more →
✓The role is temporary initially for 6 months.
✓This role will be trust wide with base being Antrim Area Hospital or ballymoney
✓Travel will be paid from base.
✓University degree or relevant professional qualification in an ICT discipline and have worked for at least 1 year in an ICT related technical role1 in a large organisation2
✓OR
✓HND or recognised equivalent professional qualification in and ICT discipline and have worked for at least 2 years in an ICT related technical role1 in a large orgnisation2.
✓OR
✓have worked for at least 5 years in an ICT related technical role1 in a large orgnisation2.
✓And
✓• ITIL foundation certificate or in the absence of same, can demonstrate knowledge of the principles and be willing to secure certification within 6 months of appointment
✓Relevant experience is considered to be one or more of the following in an ICT environment:
✓• Provision of ICT Services such as 3rd party support or hardware deployment
✓• 1st or 2nd line technical support to end users
✓• Participation in ICT projects in an ICT technical role
✓• Cyber security windows desktop infrastructure maintenance
✓A large organisation is considered to use more than 200 computer workstations
✓• Knowledge of best practice for the delivery of ICT services e.g
✓ITIL, ISO 20000, ISO 27001, Prince 2
✓• Ability to analyse, interpret and present statistical information verbally or in report format
✓• Ability to understand complex and specialised technical matters.
✓• High level interpersonal and communication skills and have an ability to provide clear, concise input.
✓• Ability to de-escalate difficult situations, which then lead to agreed outcomes.
✓• Ability to work as part of a team with a positive can do attitude, ability to work under pressure and on own initiative, have a logical approach, calm temperament and ability to organise and prioritise workload.
✓• Knowledge of current ICT hardware and software
✓• Working knowledge of a range of recent versions [from Office 2010] of software packages to include Microsoft Office Excel, Work, Access applications
✓Interview
✓• The post holder must be prepared to be flexible in relation to working outside of normal office hours, as required to meet the needs of the service
✓[This may include participation in an ICT on-call rota].
✓Hold a current full driving licence which is valid for use in the UK
✓• Access to a car on appointment
✓This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.
✓• General good health for the demands of the post.
✓Please email your CV in Microsoft word format to Aoife by clicking on the link below
✓Applicants must ensure their CV is accurate and up to date
✓The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
✓Please note only applicants that match this criteria can be considered for the role.
✓Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy
✓Apple Recruitment Services is an Equal Opportunities Employer Show more →