Customer Service Coordinator
Description✓Exponential-e
✓Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
✓Hours: 24/7 Shift Pattern - 4 Days on and 4 Days off
✓Your new role:
✓* Be the first point of contact for Exponential-e customers
✓* Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
✓* Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required
✓What you’ll need to succeed:
✓* Strong customer service focus with excellent verbal and written communication skills
✓* Proven problem solver with strong analytical and trend analysis skills
✓* Positive and professional attitude
✓What we offer:
✓* Career progression opportunities
✓* Dedicated Learning and Development team and access to a range of training, courses and certification support
✓* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
✓* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club Show more →
✓Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
✓Hours: 24/7 Shift Pattern - 4 Days on and 4 Days off
✓Your new role:
✓* Be the first point of contact for Exponential-e customers
✓* Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
✓* Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required
✓What you’ll need to succeed:
✓* Strong customer service focus with excellent verbal and written communication skills
✓* Proven problem solver with strong analytical and trend analysis skills
✓* Positive and professional attitude
✓What we offer:
✓* Career progression opportunities
✓* Dedicated Learning and Development team and access to a range of training, courses and certification support
✓* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
✓* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club Show more →