Head of Live Service
Description✓Contract, Inside IR35, Hybrid working
✓The purpose of this role is:
✓• To lead and oversee agile service management practices, tools, and processes to enable automated and high quality digital service delivery outcomes
✓• The primary focus of this role is owning the agile service management practices of the Digital and Innovation department.
✓Must have local government experience
✓
✓Deep knowledge of agile service management practices
✓Deep knowledge of DevOps practices
✓Experience of running application support teams Portfolio/responsibilities of this role
✓• Is responsible for the performance of all digital services
✓• Leads the service management function and staff within it
✓• Ensures that Agile and DevOps practices are applied to service management processes and implemented effectively
✓• Manages the Agile and DevOps integration of service management practices
✓• Oversee multiple decision authorities.
✓• Responsible for the coaching and performance of staff within the service management function
✓• All service level reporting
✓• Monitoring of digital services
✓• Identifies and embeds processes
✓• Leads on automation and integration of service processes
✓• Leads service operations
✓• Enables and facilitates Agile Service Management events.
✓• Identifies process owners and holds them to account Show more →
✓The purpose of this role is:
✓• To lead and oversee agile service management practices, tools, and processes to enable automated and high quality digital service delivery outcomes
✓• The primary focus of this role is owning the agile service management practices of the Digital and Innovation department.
✓Must have local government experience
✓
✓Deep knowledge of agile service management practices
✓Deep knowledge of DevOps practices
✓Experience of running application support teams Portfolio/responsibilities of this role
✓• Is responsible for the performance of all digital services
✓• Leads the service management function and staff within it
✓• Ensures that Agile and DevOps practices are applied to service management processes and implemented effectively
✓• Manages the Agile and DevOps integration of service management practices
✓• Oversee multiple decision authorities.
✓• Responsible for the coaching and performance of staff within the service management function
✓• All service level reporting
✓• Monitoring of digital services
✓• Identifies and embeds processes
✓• Leads on automation and integration of service processes
✓• Leads service operations
✓• Enables and facilitates Agile Service Management events.
✓• Identifies process owners and holds them to account Show more →