ICT Operations Analyst
Description✓ICT Operations Analyst
✓£29,710 per annum dependent on skills, knowledge and experience alongside a 13.5% shift allowance and 5% on call allowance plus benefits.
✓Kidlington + Home Address [Hybrid working]
✓The overall purpose of the role is to monitor and manage the ICT infrastructure & networks environment, both proactively and reactively ensuring service availability is maintained at a high level with limited outages.
✓Key result areas in the role are as follows:
✓* Maintain a high level of availability of services provided to TVP / HC users by responding to alerts and events on a 24/7 basis
✓Utilising the specialist tools in place and automation where possible.
✓* Ensure a timely response to referred incidents and requests for the support, resolution and
✓* of systems according to agreed procedures to meet business need
✓Act as a point of escalation from the Service Desk ensuring resolution is within the defined service level agreement.
✓* Identify problems or trends within the ICT estate and work with the problem manager to ensure root cause and technical resolution is identified.
✓* Carry out regular operational maintenance and procedures including tape runs, file storage, etc to ensure all documentation is kept up to date.
✓* Support 3rd party suppliers when environment access controls need to be provided and access approved.
✓* Act as advisor & contributor on capacity requirements across the estate ensuring file storage is always available.
✓* Identify any configuration item alerts that can be automated within the estate and apply via the tools roadmap within the estate to report against defined, acceptable performance parameters.
✓* To adhere to the JICT ITIL request for change process ensuring assessments and RFC’s are presented at CAB.
✓* Provide guidance and mentoring to increase skills of the Service Desk Analysts working with
✓* to ensure all knowledge base articles are up to date.
✓The knowledge or skills required in the role are as follows:
✓* Knowledge of monitoring tools including ServiceNow, Solarwinds, SCOM & SCCM.
✓* A proactive and analytical approach with a technical background of supporting both on Premises & cloud services.
✓* Knowledge of ITIL event & access management processes and best practice.
✓* Proven ability to work in teams with little or no direct supervision
✓Ability to understand how the application of ICT technology impacts the organisation, business objectives and processes
✓Able to articulate technical designs and principles to a non-technical audience.
✓* Possesses an understanding of Microsoft Server technologies as well as knowledge of enterprise backup solutions and virtualisation.
✓* Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments in a timely manner
✓Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times
✓For this reason a full UK driving licence is considered essential
*
✓To be considered for this highly rewarding opportunity, please submit your CV online today Show more →
✓£29,710 per annum dependent on skills, knowledge and experience alongside a 13.5% shift allowance and 5% on call allowance plus benefits.
✓Kidlington + Home Address [Hybrid working]
✓The overall purpose of the role is to monitor and manage the ICT infrastructure & networks environment, both proactively and reactively ensuring service availability is maintained at a high level with limited outages.
✓Key result areas in the role are as follows:
✓* Maintain a high level of availability of services provided to TVP / HC users by responding to alerts and events on a 24/7 basis
✓Utilising the specialist tools in place and automation where possible.
✓* Ensure a timely response to referred incidents and requests for the support, resolution and
✓* of systems according to agreed procedures to meet business need
✓Act as a point of escalation from the Service Desk ensuring resolution is within the defined service level agreement.
✓* Identify problems or trends within the ICT estate and work with the problem manager to ensure root cause and technical resolution is identified.
✓* Carry out regular operational maintenance and procedures including tape runs, file storage, etc to ensure all documentation is kept up to date.
✓* Support 3rd party suppliers when environment access controls need to be provided and access approved.
✓* Act as advisor & contributor on capacity requirements across the estate ensuring file storage is always available.
✓* Identify any configuration item alerts that can be automated within the estate and apply via the tools roadmap within the estate to report against defined, acceptable performance parameters.
✓* To adhere to the JICT ITIL request for change process ensuring assessments and RFC’s are presented at CAB.
✓* Provide guidance and mentoring to increase skills of the Service Desk Analysts working with
✓* to ensure all knowledge base articles are up to date.
✓The knowledge or skills required in the role are as follows:
✓* Knowledge of monitoring tools including ServiceNow, Solarwinds, SCOM & SCCM.
✓* A proactive and analytical approach with a technical background of supporting both on Premises & cloud services.
✓* Knowledge of ITIL event & access management processes and best practice.
✓* Proven ability to work in teams with little or no direct supervision
✓Ability to understand how the application of ICT technology impacts the organisation, business objectives and processes
✓Able to articulate technical designs and principles to a non-technical audience.
✓* Possesses an understanding of Microsoft Server technologies as well as knowledge of enterprise backup solutions and virtualisation.
✓* Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments in a timely manner
✓Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times
✓For this reason a full UK driving licence is considered essential
*
✓To be considered for this highly rewarding opportunity, please submit your CV online today Show more →