Description✓Trust Payments have an exciting opportunity for an Integration Support Officer to join their team.
✓Salary: Competitive + Benefits
✓Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution
✓The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group.
✓Integration Support Officer – The Role:
✓- The Integration Support Officer will be responsible for merchant integrations to the Trust Payments platform – across online, mobile and POS channels
✓- Manage the end-to-end process for integrating and implementing merchants to ensure they go live with Trust Payments range of solutions in a fast and efficient manner
✓- Manage merchant integrations working alongside the Technical Integration Lead & Head of Technical Integration
✓- Partner with the Technical Integration Lead & Head of Technical Integration to ensure a smooth onboarding experience for merchants and partners
✓Integration Support Officer – Key Responsibilities:
✓- Provide technical integration guidance within Trust Payments – guiding merchant and partner integration projects and assessing requirements
✓- Understand Trust Payments technical documentation, including APIs, SDKs, etc to provide simple and easy integration guidance for merchants and partners
✓- Operate effectively with the Technical Integration Lead & Head of Technical Integration to scope integration project requirements and delivery plan
✓- Project scoping, planning and implementation with merchants, partners, and internal stakeholders
✓- Regular progress reporting and tracking with clients and internal stakeholders
✓- Respond to Integration support cases and record details of inquiries, comments and details of action taken via the Zendesk tool
✓- Utilising a variety of tools and methods to provide prompt and timely support to customers, such as Slack, Teams etc
✓- Updating Jira with bug reports and feature requests
✓- Tracking Jira tickets escalated to development and tracking them through to timely completion
✓Integration Support Officer – You:
✓- Experience working in a technical integration or product support role within the financial industry, preferably within payments or fintech
✓- Strong communications skills – an ability to make customers feel fully supported throughout the integration lifecycle.
✓- Computer literacy, Microsoft Office, Salesforce, Zendesk, ITSM systems, Document Management System [DMS], Data handling, record keeping.
✓- Ability to perform the role of an ambassador for the organisation at all times
✓- Able to work shifts on a rotational basis with the team
✓- Articulate communicator and good problem-solving abilities
✓- Customer focussed, with the ability to deliver support according to customers’ needs
✓Integration Support Officer – Benefits:
✓- Opportunity to be part of a rapidly scaling and market leading Fintech business
✓- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
✓- Family friendly enhanced benefits/policies
✓- Pension, Healthcare, Life Assurance
✓- Social events and team building
✓We understand the value that a diverse and inclusive working environment brings to Trust Payments
✓We celebrate the differences that people can bring through their cultures, backgrounds and perspectives
✓We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
✓During the recruitment process we welcome you to inform us confidentially of any special adjustments required in order to participate fully in our recruitment experience.
✓To submit your CV for this exciting Integration Support Officer opportunity, please click ‘Apply now Show more →