Level 2 Service Desk Engineer
Description✓Responsibilities:
✓• Provide dedicated telephone, email, and desk-side support to all users.
✓• Troubleshooting hardware, software, telephony, and networking issues.
✓• Record, prioritise, assign, and manage all service requests and incidents according to SLAs.
✓• Liaise with Level 2 support, 3rd parties, and other business units to facilitate resolution as quickly as possible.
✓Skills and Experience:
✓• Third-level qualification in IT-related discipline.
✓• Minimum 2 years experience in a Service Desk or similar role.
✓• Strong interpersonal skills with the ability to support and communicate with users on all levels.
✓• Self-starter who uses initiative and is able to work effectively as a team member.
✓• Good communication skills [spoken and written].
✓• Sound troubleshooting and analytical skills.
✓• Microsoft and ITIL qualifications are an advantage
✓Products and Technologies:
✓• Strong knowledge of MS Windows 10 – installation, configuration, and troubleshooting.
✓• Good administrative knowledge of Windows Server environments – 2012, 2016, and 2019, including system management tasks including backup software.
✓• Experience with Office Suite [2016] and Office 365.
✓• Microsoft Active Directory and Exchange administration skills are an advantage.
✓• Network technologies [WAN/LAN] and networking concepts [TCP/IP, DHCP, DNS, etc.]
✓• SCCM knowledge desirable
✓Click APPLY below
✓You can also contact me at or call me on [phone number removed] Show more →
✓• Provide dedicated telephone, email, and desk-side support to all users.
✓• Troubleshooting hardware, software, telephony, and networking issues.
✓• Record, prioritise, assign, and manage all service requests and incidents according to SLAs.
✓• Liaise with Level 2 support, 3rd parties, and other business units to facilitate resolution as quickly as possible.
✓Skills and Experience:
✓• Third-level qualification in IT-related discipline.
✓• Minimum 2 years experience in a Service Desk or similar role.
✓• Strong interpersonal skills with the ability to support and communicate with users on all levels.
✓• Self-starter who uses initiative and is able to work effectively as a team member.
✓• Good communication skills [spoken and written].
✓• Sound troubleshooting and analytical skills.
✓• Microsoft and ITIL qualifications are an advantage
✓Products and Technologies:
✓• Strong knowledge of MS Windows 10 – installation, configuration, and troubleshooting.
✓• Good administrative knowledge of Windows Server environments – 2012, 2016, and 2019, including system management tasks including backup software.
✓• Experience with Office Suite [2016] and Office 365.
✓• Microsoft Active Directory and Exchange administration skills are an advantage.
✓• Network technologies [WAN/LAN] and networking concepts [TCP/IP, DHCP, DNS, etc.]
✓• SCCM knowledge desirable
✓Click APPLY below
✓You can also contact me at or call me on [phone number removed] Show more →