Senior Desktop Support Engineer
Description✓We have an exciting opportunity for a customer-focused, enthusiastic and experienced Desktop Support Engineer to work as part of the iFix Technical Team, supporting one of our well established clients, based on their site in Aldermaston.
✓The site benefits from a restaurant, Costa coffee, parking, and good public transport links.
✓The iFix Technical Team service delivery model consists of Evergreen [Conference Room & VIP Support], Laptop Support and Hardware Assessment and Supplier Lead Services.
✓This is a full-time permanent position working a 9-day fortnight, as well as working overtime outside of core hours to meet the client's requirements.
✓Due to the nature of our client's work, you must be prepared to work on a nuclear site and already hold or be able to obtain DV security clearance
✓For this reason, we are only able to consider and progress with applications from British nationals.
✓As an experienced Desktop Support Engineer you will:
✓• Provide a high level of customer service at all times, ensuring the customer is kept updated throughout the life cycle of the call
✓• Be responsible for the managed refurbishment of PC across all sites and all Networks
✓• Respond to last minute requests for work in the highest profile locations
✓• Manage 180+ Conference rooms with the latest Audio Visual equipment installed to ensure patching and serviceability
✓• Be responsible for overall PC builds, including remote and manual software installation and OS software deployment
✓• Apply firmware updates, software patches and updates to achieve optimum product functionality
✓• Carry out software version customisation, testing services and technical support
✓• Show professionalism and initiative when dealing with technical issues that may involve several HP & onsite customer teams
✓• Provide general LAN advice and guidance to end users
✓• Learn, manage, support and take responsibility for new hardware systems as required
✓• Provide problem diagnosis to management coherently and recommend possible resolutions
✓What we're looking for:
✓• Professional verbal and written communication skills
✓• Excellent customer service skills
✓• Ability to demonstrate initiative to resolve customer problems under pressure in a fast paced environment
✓• Good knowledge of EUWS support models and best practices
✓• Proven experience with hardware break/fix support of HP and Lenovo desktops and laptops
✓• Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages
✓• Working knowledge of PC and peripheral hardware
✓• Knowledge of MOD security classifications and guidelines
✓• Full UK Driving Licence
✓Desirable skills / qualifications:
✓• ITIL Foundation
✓• SCCM Knowledge and application
✓This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
✓We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
✓Apply now for consideration!
✓By completing the application process you agree that ES Field Delivery UK LTD [FDS] may contact you in line with General Data Protection Regulation [GDPR] in connection with your application via the contact details you provided in relation to the vacancy you have applied for
✓Our Privacy Notice can be viewed via our website Show more →
✓The site benefits from a restaurant, Costa coffee, parking, and good public transport links.
✓The iFix Technical Team service delivery model consists of Evergreen [Conference Room & VIP Support], Laptop Support and Hardware Assessment and Supplier Lead Services.
✓This is a full-time permanent position working a 9-day fortnight, as well as working overtime outside of core hours to meet the client's requirements.
✓Due to the nature of our client's work, you must be prepared to work on a nuclear site and already hold or be able to obtain DV security clearance
✓For this reason, we are only able to consider and progress with applications from British nationals.
✓As an experienced Desktop Support Engineer you will:
✓• Provide a high level of customer service at all times, ensuring the customer is kept updated throughout the life cycle of the call
✓• Be responsible for the managed refurbishment of PC across all sites and all Networks
✓• Respond to last minute requests for work in the highest profile locations
✓• Manage 180+ Conference rooms with the latest Audio Visual equipment installed to ensure patching and serviceability
✓• Be responsible for overall PC builds, including remote and manual software installation and OS software deployment
✓• Apply firmware updates, software patches and updates to achieve optimum product functionality
✓• Carry out software version customisation, testing services and technical support
✓• Show professionalism and initiative when dealing with technical issues that may involve several HP & onsite customer teams
✓• Provide general LAN advice and guidance to end users
✓• Learn, manage, support and take responsibility for new hardware systems as required
✓• Provide problem diagnosis to management coherently and recommend possible resolutions
✓What we're looking for:
✓• Professional verbal and written communication skills
✓• Excellent customer service skills
✓• Ability to demonstrate initiative to resolve customer problems under pressure in a fast paced environment
✓• Good knowledge of EUWS support models and best practices
✓• Proven experience with hardware break/fix support of HP and Lenovo desktops and laptops
✓• Knowledge of Windows 7/10 Operating Systems and Microsoft Office Packages
✓• Working knowledge of PC and peripheral hardware
✓• Knowledge of MOD security classifications and guidelines
✓• Full UK Driving Licence
✓Desirable skills / qualifications:
✓• ITIL Foundation
✓• SCCM Knowledge and application
✓This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
✓We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
✓Apply now for consideration!
✓By completing the application process you agree that ES Field Delivery UK LTD [FDS] may contact you in line with General Data Protection Regulation [GDPR] in connection with your application via the contact details you provided in relation to the vacancy you have applied for
✓Our Privacy Notice can be viewed via our website Show more →
Features
- ✓plus DV allowance