Service Desk Technician
Description✓Do you have Strong IT skills, particularly those in the MDM/deployment area?
✓JT Recruit urgently requires on behalf of Local Authority in Northamptonshire, service desk project technician to provide customer focused service delivery through the IT Service Desk, Provide technical support and advice to users via E-mail, Phone, and in-person and Proactive support and management of telephony installations and support.
✓Have you dealt with deployment projects of large rollouts of phones/laptops [and the asset/management/practicalities] then this role might be for you.
✓Responsibilities.
✓* Achieve ICT service performance targets, specifically those in relation to the Service Desk.
✓* Provide consistently high level of support to customers and ICT colleagues to meet service level agreements.
✓* Proactively maintain an accurate asset management database and M365 systems.
✓* To promote, facilitate and assist in the development and implementation of a customer focused approach to service delivery.
✓* To log and monitor all incidents received via numerous channels in a timely and accurate manner, using available technology and relevant policies and procedures.
✓* To effectively troubleshoot and identify the root cause of incidents and implement controlled changes.
✓* To ensure that calls and escalations are dealt with appropriately, according to customer and priority needs working within call categories.
✓* Provide advice and assistance to customers and potential users of ICT.
✓This post is full time hours 37 hours per week, Monday - Friday Show more →
✓JT Recruit urgently requires on behalf of Local Authority in Northamptonshire, service desk project technician to provide customer focused service delivery through the IT Service Desk, Provide technical support and advice to users via E-mail, Phone, and in-person and Proactive support and management of telephony installations and support.
✓Have you dealt with deployment projects of large rollouts of phones/laptops [and the asset/management/practicalities] then this role might be for you.
✓Responsibilities.
✓* Achieve ICT service performance targets, specifically those in relation to the Service Desk.
✓* Provide consistently high level of support to customers and ICT colleagues to meet service level agreements.
✓* Proactively maintain an accurate asset management database and M365 systems.
✓* To promote, facilitate and assist in the development and implementation of a customer focused approach to service delivery.
✓* To log and monitor all incidents received via numerous channels in a timely and accurate manner, using available technology and relevant policies and procedures.
✓* To effectively troubleshoot and identify the root cause of incidents and implement controlled changes.
✓* To ensure that calls and escalations are dealt with appropriately, according to customer and priority needs working within call categories.
✓* Provide advice and assistance to customers and potential users of ICT.
✓This post is full time hours 37 hours per week, Monday - Friday Show more →