Technical Help Desk Advisor
Description✓Responsible for the provision of day to day support of technical contact from meter technicians [e.g
✓faulty / lost / damaged equipment, polling and configuration of meters, smart meter scheming issues, etc.] and for related back-office activity [e.g
✓remote updates to smart meters, managing task lists, etc.].
✓Working on a variety of Administrative tasks as required to support the day to day operations and to provide excellent customer service, to both internal and external customers
✓The Role
✓Location: Liverpool
✓Salary: £10.42 after 12wks £10.94
✓Hours:
✓Any 8hr shift on a rotational basis from 08:00 to 20:00hrs Mon-Fri and from 08:00 to 18:00hr Sat [Sat shift will work as 1/9 once fully trained] with half hour unpaid lunch
✓Note: the late shift 12-8pm is Mon-Fri and WFH
✓Duties and Responsibilites:
✓Act as a focal point for key internal / external stakeholders, providing responses to their queries, directing / escalating these to the technical support team leader when needed.
✓Ensure key tasks from management are completed against agreed timescales and escalate as appropriate.
✓Assist in the integration of new processes and initiatives and deliver continual improvement.
✓Maintain and update records / reports and identify any risks or faults [e.g
✓during systems outages] and follow up / escalate where required.
✓Repair technician's mobile phones and HHUs and work with IT for other data fixes.
✓Technical contact for field operations [e.g
✓supporting smart meter scheming issues etc.].
✓Ensure that all equipment is documented / tracked effectively to ensure that there is a robust method of tracking all assets that are the responsibility of the team [e.g
✓mobile phone, HHUs, PSUs etc.], to ensure compliance with industry regulations and to enable these records to be presented during annual audits.
✓Identify areas for improvement in processes and behaviours to enable ongoing benefits, aligned with the culture of Operational Excellence.
✓Participating in user acceptance testing to support systems enhancements.
✓Post holder will make day to day decisions on delivery of agreed solutions - will be required to escalate where deliverables are outside of agreed tolerances e.g
✓time, quality, safety and costEssential requirements:
✓Excellent verbal and written communication skills plus excellent numerical skills.
✓Highly developed personal organisation skills encompassing a high degree of accuracy and good attention to detail.
✓Excellent use of Microsoft Office applications.
✓Drive, enthusiasm and ability to work under pressure to tight deadlines.
✓Ability to work well as part of a team.
✓Ability to exercise initiative, judgement and to make decisions within the scope of the role.
✓Ability to prioritise work effectively and to assume responsibility without direct supervision.
✓A professional and flexible approach to work and supportive of change.
✓Be proactive in looking for opportunities to improve processes and eliminate waste.
✓Logical approach to problem solvingPlease apply to this advert if you feel you have the skills and experience!
✓For more job opportunities and general updates from Adecco, please follow us on our Facebook page
✓Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible
✓Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.
✓Adecco is an equal opportunities employee.
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →
✓faulty / lost / damaged equipment, polling and configuration of meters, smart meter scheming issues, etc.] and for related back-office activity [e.g
✓remote updates to smart meters, managing task lists, etc.].
✓Working on a variety of Administrative tasks as required to support the day to day operations and to provide excellent customer service, to both internal and external customers
✓The Role
✓Location: Liverpool
✓Salary: £10.42 after 12wks £10.94
✓Hours:
✓Any 8hr shift on a rotational basis from 08:00 to 20:00hrs Mon-Fri and from 08:00 to 18:00hr Sat [Sat shift will work as 1/9 once fully trained] with half hour unpaid lunch
✓Note: the late shift 12-8pm is Mon-Fri and WFH
✓Duties and Responsibilites:
✓Act as a focal point for key internal / external stakeholders, providing responses to their queries, directing / escalating these to the technical support team leader when needed.
✓Ensure key tasks from management are completed against agreed timescales and escalate as appropriate.
✓Assist in the integration of new processes and initiatives and deliver continual improvement.
✓Maintain and update records / reports and identify any risks or faults [e.g
✓during systems outages] and follow up / escalate where required.
✓Repair technician's mobile phones and HHUs and work with IT for other data fixes.
✓Technical contact for field operations [e.g
✓supporting smart meter scheming issues etc.].
✓Ensure that all equipment is documented / tracked effectively to ensure that there is a robust method of tracking all assets that are the responsibility of the team [e.g
✓mobile phone, HHUs, PSUs etc.], to ensure compliance with industry regulations and to enable these records to be presented during annual audits.
✓Identify areas for improvement in processes and behaviours to enable ongoing benefits, aligned with the culture of Operational Excellence.
✓Participating in user acceptance testing to support systems enhancements.
✓Post holder will make day to day decisions on delivery of agreed solutions - will be required to escalate where deliverables are outside of agreed tolerances e.g
✓time, quality, safety and costEssential requirements:
✓Excellent verbal and written communication skills plus excellent numerical skills.
✓Highly developed personal organisation skills encompassing a high degree of accuracy and good attention to detail.
✓Excellent use of Microsoft Office applications.
✓Drive, enthusiasm and ability to work under pressure to tight deadlines.
✓Ability to work well as part of a team.
✓Ability to exercise initiative, judgement and to make decisions within the scope of the role.
✓Ability to prioritise work effectively and to assume responsibility without direct supervision.
✓A professional and flexible approach to work and supportive of change.
✓Be proactive in looking for opportunities to improve processes and eliminate waste.
✓Logical approach to problem solvingPlease apply to this advert if you feel you have the skills and experience!
✓For more job opportunities and general updates from Adecco, please follow us on our Facebook page
✓Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible
✓Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.
✓Adecco is an equal opportunities employee.
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →