Technical Support Engineer
Description✓Technical Support Engineer
✓A powerhouse within the cloud software industry is looking for a Technical Support Engineer to join their team in Staines on an initial 12 month contract with the flexiblity to also work remotely.
✓Responsibilities
✓Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
✓Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
✓Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
✓May be involved in customer installation and training.
✓Provides support to customer/users where the product is highly technical or sophisticated in nature.Skills / Experience Required
✓To be successful in this role you have:
✓Bachelor's in Computer Science [or related technical degree] or 1+ years of related experience within technical support or software coding environment
✓Understanding of Object-oriented programming languages like Java.
✓Knowledge of the components in web applications stack
✓Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
✓Strong Experience with relational databases [e.g
✓MySQL, Oracle].
✓Strong Experience using Linux/Unix.
✓Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease.
✓Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
✓Personal commitment to quality and customer service.
✓Ability to multi-task and efficiently manage the case queue.
✓Should be a team player working efficiently in a collaborative environment.
✓Proven ability to maintain a professional demeanor when handling complex user issues [difficult customers].
✓Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner
✓Desired Skills
✓Experience providing SaaS / PaaS support.
✓Experience working with the ServiceNow Platform.
✓A fundamental understanding of ITIL framework.
✓Experience diagnosing application performance related issues.
✓Experience in developing, maintaining or supporting Web Applications.
✓Knowledge of command line tools for log analysis such as awk, grep, sed.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
✓We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender
✓As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout
✓PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK Show more →
✓A powerhouse within the cloud software industry is looking for a Technical Support Engineer to join their team in Staines on an initial 12 month contract with the flexiblity to also work remotely.
✓Responsibilities
✓Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
✓Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
✓Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
✓May be involved in customer installation and training.
✓Provides support to customer/users where the product is highly technical or sophisticated in nature.Skills / Experience Required
✓To be successful in this role you have:
✓Bachelor's in Computer Science [or related technical degree] or 1+ years of related experience within technical support or software coding environment
✓Understanding of Object-oriented programming languages like Java.
✓Knowledge of the components in web applications stack
✓Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
✓Strong Experience with relational databases [e.g
✓MySQL, Oracle].
✓Strong Experience using Linux/Unix.
✓Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease.
✓Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
✓Personal commitment to quality and customer service.
✓Ability to multi-task and efficiently manage the case queue.
✓Should be a team player working efficiently in a collaborative environment.
✓Proven ability to maintain a professional demeanor when handling complex user issues [difficult customers].
✓Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner
✓Desired Skills
✓Experience providing SaaS / PaaS support.
✓Experience working with the ServiceNow Platform.
✓A fundamental understanding of ITIL framework.
✓Experience diagnosing application performance related issues.
✓Experience in developing, maintaining or supporting Web Applications.
✓Knowledge of command line tools for log analysis such as awk, grep, sed.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
✓We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender
✓As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout
✓PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK Show more →