Operations Manager
Description✓Kasmir Associates is seeking an experienced Operations Manager on behalf of our client, a growing medico-legal services provider
✓They specialize in providing consultancy and outsourced administration support to solicitors and doctors specializing in clinical negligence and personal injury.
✓Your role will involve: -
✓* Lead the medico-legal administrative support team of six, ensuring efficient service delivery and meeting client expectations.
✓* Set departmental goals, foster a positive work environment, and conduct performance evaluations.
✓* Conduct regular performance reviews
✓* Deal with a number of key clients including a number of law firms, providing bespoke packages and pricing for the clients
✓* Improve, streamline and implement procedures
✓* Conduct regular quality checks and audits
✓* Investigate and resolve any client queries
✓* Build strong relationships with clients, as primary point of contact for the team
✓* Carry out performance reviews, appraisals, one to ones and setting team SLAs
✓* Manage workload distribution
✓* Responsible for recruiting new members of staff
✓* Monitor SLAs, implement streamlined procedures, and maintain high-quality service.
✓* Build strong client relationships and identify process optimization opportunities.
✓* Manage resources and workload distribution for timely completion of tasks.
✓* Analyse operational data, provide insights, and contribute to decision-making.
✓To apply you will have: -
✓* Proven operations management/team management/team leader/supervisory/management experience within a medico-legal consultancy, personal injury or clinical negligence law firms – essential
✓* People management experience.
✓* Strong knowledge of operational processes and best practices.
✓* Proficiency in CRM systems, preferably Pipedrive or Salesforce.
✓* Happy to work in person at this North Manchester location
✓What’s on offer: -
✓* Free parking
✓* Extensive holiday allowance
✓* Health and wellbeing programme
✓* Casual dress
✓* Core hours are 9-5 Monday to Friday and an early finish on a Friday during the winter months, with flex to start earlier and finish earlier Show more →
✓They specialize in providing consultancy and outsourced administration support to solicitors and doctors specializing in clinical negligence and personal injury.
✓Your role will involve: -
✓* Lead the medico-legal administrative support team of six, ensuring efficient service delivery and meeting client expectations.
✓* Set departmental goals, foster a positive work environment, and conduct performance evaluations.
✓* Conduct regular performance reviews
✓* Deal with a number of key clients including a number of law firms, providing bespoke packages and pricing for the clients
✓* Improve, streamline and implement procedures
✓* Conduct regular quality checks and audits
✓* Investigate and resolve any client queries
✓* Build strong relationships with clients, as primary point of contact for the team
✓* Carry out performance reviews, appraisals, one to ones and setting team SLAs
✓* Manage workload distribution
✓* Responsible for recruiting new members of staff
✓* Monitor SLAs, implement streamlined procedures, and maintain high-quality service.
✓* Build strong client relationships and identify process optimization opportunities.
✓* Manage resources and workload distribution for timely completion of tasks.
✓* Analyse operational data, provide insights, and contribute to decision-making.
✓To apply you will have: -
✓* Proven operations management/team management/team leader/supervisory/management experience within a medico-legal consultancy, personal injury or clinical negligence law firms – essential
✓* People management experience.
✓* Strong knowledge of operational processes and best practices.
✓* Proficiency in CRM systems, preferably Pipedrive or Salesforce.
✓* Happy to work in person at this North Manchester location
✓What’s on offer: -
✓* Free parking
✓* Extensive holiday allowance
✓* Health and wellbeing programme
✓* Casual dress
✓* Core hours are 9-5 Monday to Friday and an early finish on a Friday during the winter months, with flex to start earlier and finish earlier Show more →
Features
- ✓negotiable]